Floor & DecorReviews of flooranddecor.com

Customer service is useless, they act like you're in debt with them, they treat you like trash. I ordered a product and it was offered in one week, two weeks later they didn't respond to the phone, and when casually get the phone they hung off it. I sent an e-mail and they never answered it. Finally, I decided to cancel the order. No one contacted me to let me know at least if they were waiting for it. No answer to my e-mail.. nothing!! If you have another option to buy don't visit Floor & Decor

Terrible customer service experience. I was looking to buy a few power tools and one of their employees was making snarky remarks out loud behind my back. I am highly disappointed with the store in Algonquin, Illinois. I would be going to another store for my construction needs. I don’t recommend this location to anyone.

Too bad I can not give negative starts. STAY AWAY FROM THEIR PRODUCTS. They do not stand behind them or the process they want you to follow is definitely not consumer friendly. I bought some FairOaks Silver Dollar Oak Laminate on Nov 16, 2019 and had it installed by a contractor 4 or 5 days later. During the time the flooring was installed until July 11, 2020 the property has been vacant and no one has been inside except for showings by the realtors and their clients. It had been mentioned recently that there were one or two spots the laminate showed some places where it looked like the ends had lifted slightly but then during the inspection there were several places that definitely looked like it had bubbled some. Of course the buyer insisted that I replace the entire floor in the main living area or they would cancel the contract because they were concerned that if I replaced only the bad sections it might happen again. I sent a request to Floor and Decor customer service on Jul 21, 2020 and never heard a word from them until I called on Mar 17, 2021 at which time they said they did not know anything about it. First they tried to blame it on an email server issue then finally said I sent it to the wrong email address. Well I received the email address from the Floor and Decor store. When I finally did get to talk to a claim rep they basically said since I already removed the floor and replaced it because that is what the buyer wanted that the claim would be denied. Do you really think that a buyer is going to wait 8 months for Floor and Decor to just look at the floor. Below was their response: When issues arise in flooring projects, it could be a problem with the product, a problem with the site itself, or a problem with how the installer installed the product. There are a number of variables that effect these projects. To narrow down the cause of an issue, Floor & Decor has a claims process for the customer to provide pictures, background information and details on the alleged product issues so that Floor & Decor can present the issue to the flooring manufacturer, if appropriate. Manufacturers also require an inspection from a third-party inspector who is certified as having experience in that product type. Given that we are unable to inspect the flooring in this instance, and thus move forward in our claims process, Floor & Decor must deny your claim at this time. Again make sure you are ready for the run around before purchasing from this company.

Staff is about as useless as a football bat. They are too lazy to check inventory. I’ve spent way too much time driving and on the phone with customer service which is a joke in itself.

The product we picked out wasn’t available locally and shipping from store to store was $133 from EACH store. We reached out to corporate three times to see if we could find 6 boxes anywhere at the same store, but got no response. We finally spoke with someone at a store yesterday in Ft Myers who confirmed that they had 60 boxes in stock. We drove 2.5 hours to get there today to find that they only had 5 pieces. We’ve spent countless hours calling, e-mailing and then a 5 hr round trip to the store with nothing but frustration to show for it. Worst customer service ever!

Purchased 2000 sq ft of their Duralux vinyl flooring. Had major issues with planks not locking together properly. been dealing with customer service for six months to try and get a disposition of whether or not it is defective and I am getting nowhere! Terrible product and customer service. Should have gone with someone else.

We purchased white bamboo flooring from the Roswell, GA Floor & Decor in May of 2019. Within months, some of the flooring began to yellow. Less than a year after installation, it was bad enough for us to notify customer service. We have been fighting with the company now for almost a year. Months went by without hearing back from them so we finally opened a case with the Better Business Bureau. Finally, they sent out an inspector who determined it was sun damage and not covered under warranty. ANYONE who looks at the pictures of our flooring would agree this is unacceptable for a home. The worst part is not all of the flooring is doing it. So, we have some white planks and some yellow. It looks terrible. They refuse to do the right thing and have only offered us about 10% of what we paid in flooring and installation to make it right.

This company is a scam, Be aware of this before you invest your money on their products. Recently, I had the worst experience ever with them because the floor given to contractor it was not the one I choosed at the store. I purchased almost $2000 in Vynil Floor. The floor was installed in most of the rooms by the contractor in my apartment while I was away. I went to the store to make an oficial claim with the manager and the solution given was to purchase again the floor I picked for a $1000 dollars and they were going to provide a store credit for 9 boxes over the 40 I purchased. I did not agree to the deal. The manager reported that he wil make the claim with corporate and called me back. We called and email the store manager to follow up with the claim. The response of the manager was a scam too. he did not make any claim and told me after 4 days of waiting that I had to make the claim myself and I needs some paperwork to do it. I am still waiting for it. He has all my information. I already made a formal BBA complain to this company.