Average
195 reviews
Fit 3DHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
Showing 116 reviews with 5 stars · Clear filters
Fran G.
Posted
This scan is awesome and provides very useful information. Love that you can compare new scans with past scans to measure your progress. Customer support staff is responsive and very helpful!
Response from Fit 3D· Jul 19, 2024
Thanks Fran!
Lindsay K.
Posted
I cannot imagine running our Wellness and Weight Loss Programs without the Fit3D! Laser read inches PLUS body composition is game changing and levels up our practice and helps us provide the absolute best guidance for weight loss. We have over 800 people we have scanned and having the Fit3D as a stand out in the hot weight loss market allows us to stand out as the best value and best technology.
Response from Fit 3D· Jun 6, 2024
Thanks Lindsay, I'm thrilled to hear that we've helped you help your clients. That's what this is about. Helping 800 people with their livelihood is a huge accomplishment. Congrats. -P
Sandra K.
Posted
Love the accuracy of this machine and how much information it gives. Even at my worst conditions, It’s definitely an eye opener. It will definitely keep me accountable for my actions, when I know it’s time for me to step on it. I highly recommend it!
michelle P.
Posted
The team was super fast to respond and very kind. I needed help with something easy, but not exactly common and the team made it easy and painless process. I was able to transfer all of my previous scans with no issue.
Response from Fit 3D· May 9, 2024
Thanks for the feedback. We've made a lot of changes & It's good to hear that it's working. -P
Sigurdur J.
Posted
I think it provided a solid baseline for reference in improving my posture.
Response from Fit 3D· May 9, 2024
Thanks for taking a scan! -P
Cristina T.
Posted
Representatives from Fit3D were very responsive when I contacted about a defective part. They kept in constant communication with me throughout troubleshooting the issue and replacing the part. I'm Happy to say that our scanner is up and running and we're loving it!
Response from Fit 3D· May 9, 2024
Hi Cristina, Glad to hear that the communication went well & that we were able to get you up & running quickly. -P
Patii K.
Posted
For two days our machine would allow clients to sign in, take the weight, then give an error message for the metrics and wellness activity. I activated a ticket after the second day. Quick response from Customer Support. Norma gave me detailed instructions and video links to use to aid me with rebooting our equipment. After using these, the machine was up and running again. Thanks, Norma!!
Response from Fit 3D· May 9, 2024
Glad our team was able to help Patii. We're really focusing on faster response times & better service. Thank you. -P
Jessica T.
Posted
I recently had a scan at my gym and the metrics didn’t initially show up, so I reached out to Fit3D support and they were able to rerun the scan and populate the metrics so that I have a baseline. The response time to my ticket was fast and resolved quickly!
Response from Fit 3D· Apr 15, 2024
Thanks Jessica, Glad the team was able to help. We're making an effort to get to all of our tickets faster. Seems like the new approach is working. Have a great one, -P
