Average
195 reviews
Fit 3DHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Rated Honest, with an average rating of 3.5 out of 5.
Showing 116 reviews with 5 stars · Clear filters
Danielle
Posted
They were incredibly prompt with responses and were will to work with me to resolve the issue!
Response from Fit 3D· Jul 19, 2024
Danielle, Thank you for being a customer & the kind words for support. I'll be sure to pass this note on them that the new process for faster support is working. -P
Jackie O.
Posted
Very quick response! Fixed my problem in minutes. Thank you!
Sylvia S.
Posted
Prompt service. The corrected the issue I had within 24 hours!
Response from Fit 3D· Jul 19, 2024
Thanks for the feedback. We try & resolve issues the same day when possible. I'm glad to hear we are being responsive & were able to get you back on track. Cheers - P
Mary
Posted
Super quick response time with a clear message to assist me.
Response from Fit 3D· Jul 19, 2024
Awesome! Thank you. -P
Joshua P.
Posted
They were quick and informative with their response. Thankfully it was the info I needed to fix our issue.
Johnny
Posted
The support has been great whenever we have had any tech issues with the scanner
Response from Fit 3D· Jul 19, 2024
Thank you for the endorsement Johnny. Thank you for being a customer. We appreciate it - P
Tee M.
Posted
Very quick professional and rapid responses from the support team. I am a new Fit3D owner and so far I have been impressed with the help, communication and followups I have received. Looking forward to a good working relationship going forward.
Amber
Posted
I asked what I thought was a complicated question and I was responded to right away! Not only did they supply a quick response but they helped me with with what I thought was a complicated issue on my part. They made this very easy and accessible!
