Fit 3DReviews of fit3d.com

I purchased the equipment on oct 2021. I was sold the machine with hopes of being able to scan my clients unlimited. About 6 months ago i was being told i have to pay a fee for it. However a letter from patrick told me not ti worry my machine will not become a expense paper weight as he called it. Now nov 1 2023 im being told as of dec 2023 that is what i will own they will no longer support my machine because of cost. I was sold a piece of equipment under false sales practices. Think 100xs over and buy the inbody machine. Dont listen to the fake promises of fit3d

When I purchased, it was months to get and they were slow to ship. Now, forced to purchase a subscription in order to use. I would not get this unit. Better units available and not worth the price.

DO NOT BUY FIT3D Save your money. This company promised that I would never pay a subscription fee. Now they are demanding that we buy a service plan and our equipment will no longer work after December of this year. The subscriptions are from $50-$250 monthly. So basically, I will have a $10k paper weight. Also they have the worst customer support. I have waited 4 weeks for my equipment to be fixed and that’s happened multiple times. It’s always a computer issue on their end. You have to email back and forth for weeks before getting it resolved when a phone call could have had the problem fixed in minutes. Seriously, do not buy their BS.

For 10K you should have the machine actually work- the owners are forcing machine owners to buy the new operating system in order to have the machine, that has been paid in full, to operate. This really seems like bate and switch. Ive owned the machine for 3 years, one during covid, so no clients. SCAM- look for a different company. Customer service takes 5-7 days to respond to a service ticket request as well. They must be having a lot of issues if they are that swamped. Pass.

I have had issues with the system not connecting at all. My internet is up and running fine, as it has the past 6 yrs. The equipment has been down for over two weeks now and I have had emailed and created several tickets. I get asked a question, I respond and then nothing. Silence. Zero Help fixing. I have called the customer service line and got the support line but it's busy. Constantly busy. No answer. Not ever. I paid THOUSANDS of dollars for this machine and I expect good customer service. I have lost money because of this issue. I do not recommend purchasing this equipment. I will be looking at InBody next. Basically, I am having the same issue with this machine and with customer service as most of the people on here. If it looks and sounds like a duck. It's a duck.

I came in for one reason, only. To lose a few inches off my belly/thighs. And that was the guarantee on the advertising I read. I am only 109 lbs. After my scan I was advised I have a low lean muscle mass. Avril explained by increasing protein and doing this light therapy ( 6 sessions ) this would be achieved, I was given a menu idea to help. I told staff I could not afford 12 session but wanted results, I asked if 6 would work, coming in every few weeks. I was told yes, as long as I increased protein. Neither of them mentioned I had to come in twice a week. Plus no one mentioned the term R& R plan. Being a low income senior on a budget coming in for losing inches and with absolutely NO need for any of the so called benefits of R&R. I would have not wasted money on that plan. I would have thanked them for the scan and left. Happy. My last scan showed NO real results, NO benefits. Avril sent me an offensive, completely false fact email and had the nerve to say I chose the R&R plan, and I cancelled appointments ( I HAD A BAD CASE OF COVID, with complications. Of course I could not keep those appointments. Clearly customer satisfaction or having a customer have positive result is not their objective. It feels like this Senior was taken advantage of and I was ripped off of a substantial amount of money ( for me ). That is my truth.! 100%.

If you purchase a piece of equpiment for thousands of dollars you would think it would last more than a few years. Its needed fixed multiple times, has crashed and needed serviced atleast twice a year. Now its not even turning on and this is the response below from them. For a gym to invest this kind of money into a piece of equipment and not even having working enough to get a return in invest I would run and run fast away. Let me add it took over a month for me just to get this response.........not even an alternative solution or phone call............ Unfortunately, I see that you are operating with an out-of-warranty version of the ProScanner (V4) that our team no longer provides support for. I sincerely apologize for the inconvenience but we are not able to assist further in this case. Please note that this means we can no longer provide technical support, troubleshooting, or hardware parts for these systems as we no longer have the parts available and/or software/firmware for updates. I truly apologize for any inconvenience this may cause. You will love the reply below where they compare this multi-thousand dollar investment to an old iphone. Let emphasize its only 6 years old....

Terrible customer service, they don't even give you a contact number for technical supports!! they give you ticket online and not able to resolve a problem at all. we as a business regret to add such a service to our facility with 0% technical support. our clients waiting for their scan and they don't even send a useful response.