FirmooReviews of firmoo.com

Response from Firmoo· Feb 24, 2023

Nous nous en excusons. Selon le coursier, ils ne peuvent pas passer d'appel international pour la livraison, un numéro de téléphone local est donc nécessaire. Votre compréhension sera appréciée. Pour la langue et le nom erronés, nous nous excusons sincèrement pour l'erreur commise accidentellement. Nous organiserons une formation plus stricte pour notre service client afin d'éviter de telles erreurs de base à l'avenir. Merci pour vos commentaires. Prenez soin de vous et restez en sécurité.

Response from Firmoo· Feb 20, 2023

Hi Leonard, we apologize for the experience. Don't worry. We have a friendly return&exchange warranty. Here is our policy for your reference: https://www.firmoo.com/help-p-73.shtml Actually, different lens types, different materials. We have Resin, Superflex, Polycarbonate, and Trivex. Such lenses are lightweight but actually durable. To make lenses easier to be cleaned, it's suggested to choose Oil-resistant Coating. If there is no coating, it's easier to get dirty but hard to be cleaned. Honestly, it's hard to avoid marks on people's noses when wearing glasses. But lightweight frames are recommended to avoid deep marks. You can feel free to contact our Livechat customer service for any help.

Response from Firmoo· Jan 26, 2023

Gentile cliente, ci scusiamo sinceramente per la sua esperienza e per l'inconveniente causato. Ti aiuteremo sicuramente a indagare e ti offriremo una soluzione soddisfacente in caso di pacco smarrito confermato. Ti saremmo grati se potessi contattarci con il numero dell'ordine tramite Livechat o e-mail ([email protected]) per risolvere il problema. Grazie per la pazienza e il supporto. Attendiamo un vostro riscontro.

Response from Firmoo· Jan 24, 2023

Merci pour vos commentaires. Nous sommes désolés de ce qui vous est arrivé. Firmoo se soucie beaucoup de l'expérience client. Étant donné que nous ne pouvons pas localiser votre commande, veuillez contacter notre service client via le chat en direct ou par e-mail ([email protected]) pour un assistant supplémentaire. Merci encore.

Response from Firmoo· Jan 20, 2023

Hi Mia. We apologize for your experience. If a pair of glasses doesn't work, there may be many factors. Usually, to avoid the same issue in the future, our customer service will help customers analyze the root cause. Different frame styles might be the reasons as well. If the position of a frame is different from your suitable pair or if the frame is without adjustable nosepads while your suitable pair is different, it may cause comfort issues since the distance between your eyes and the glasses is different. It's usually hard for some people to get used to these differences, even slight ones. As the same frame was ordered in this exchange order and we are still verifying the root cause of the issue, we put the order on hold temporarily. Hope you could understand it. If you prefer the refund instead of exchange coupon, please feel free to let us know. We will respect your decision and issue the refund instead. Thank you.

Response from Firmoo· Dec 17, 2022

Mi dispiace sentirlo. Puoi inviare il numero dell'ordine alla nostra e-mail o Livechat? Per favore non preoccuparti. Verificheremo seriamente. Se è davvero perso e per errore del corriere, ci assumeremo la responsabilità e forniremo una soluzione soddisfacente. Grazie e abbi cura di te

Response from Firmoo· Oct 4, 2022

Hi Aboo Aboobaker, sorry for the inconvenience. If you do not like the frame style or if the frame size does not fit you, we can help to return or exchange within 30 days of receipt. You just need to pay the shipping fee for exchange. The standard shipping to the UK will take 10 to 15 business days after processing. If you need the glasses urgently, you can have a try with Express shipping, which will take 5 to 7 business days after processing. Hope you could understand. If any issue with your glasses, you can submit a return/exchange request in your account or contact our customer service via Live Chat. We will try our best to solve the issue. We will never let you take any loss! Have a nice day!

Response from Firmoo· Sep 27, 2022

Hallo M.Gil. Es tut uns sehr leid, dass die Brille Ihren Erwartungen nicht entspricht. Wenn es um den Sehkomfort geht, helfen wir unseren Kunden, die Ursache des Problems herauszufinden, um dies in Zukunft zu vermeiden. Wir entschuldigen uns für die dadurch entstandenen Unannehmlichkeiten. Jede Bestellung kann einmalig zurückgesandt/umgetauscht werden. Nach Überprüfung wurde diese Bestellung in März geliefert und war die Umtauschbestellung von einer ursprünglichen Bestellung. Deshalb ist diese Bestellung nicht für eine weitere Rückgabe und einen weiteren Umtausch berechtigt. Außerdem wird der Rabattcode nur einmal pro Bestellung angewendet. Bei Ihrer neuen Bestellung wurde schon ein Rabattcode benutzt, ein zweiter Rabattcode ist daher nicht mehr einlösbar. Bitte haben Sie Verständnis dafür. Falls Sie Fragen oder Unklarheit haben, kontaktieren Sie bitte uns. Wir stehen Ihnen gerne zur Verfügung: Livechat(24/7). Danke.