Figi's Gifts In Good TasteReviews of figis.com

I ordered the Pineapple-Macadamia Nut cake. It is terrible. There is plenty of fruit and nuts, but the flavor is really bad. I am sorry to say that I sent this cake to a relative this Christmas.

Ordered gift baskets a week before Christmas to have delivered to relatives, etc. 3 weeks later, I realized they had never been delivered. In fact, because they were out of stock, my orders had been cancelled immediately after placing. The problem is, they never notified me in any way. I felt embarrassed because after I had to ask my relatives if they had received the baskets. Why would it even be possible to order something on their website when they were already out of stock?

I was astounded at the poor service I received from this company. In late Nov 2017 my father passed away. In early Dec he received a Figi's catalog in the mail. He had always ordered Christmas baskets for his 4 children so I decided to order 4 nice gift baskets to be sent to his children for Christmas as a final gesture on his behalf. Figi's had my phone and email address. When the baskets didn't arrive by Dec. 22 I called and was told that the order had been CANCELLED. I asked WHY?? and was told that the baskets I ordered were out of stock. I asked why I hadn't been notified of this by phone or email. They had no explanation and didn't seem to care. I asked if I could order different baskets. They said it was too late - the refund check had already been sent out. I then called their President Dan Hunt 715-723-1871 and left a message on his voicemail expressing my extreme disappointment with the way this order was handled. Ten days later I received the refund check - dated Dec 27 - which was 5 days after I had called and asked to change my order. Mr Hunt did not reply to my call, so I called his office again and spoke to his assistant. She assured me that she would relay the message. It's been another week and no word from Figi's. My father's final gift tribute was ruined by this company. Their service is horrendous from the lowest levels, all the way to their non-caring president at the top. ~ Keith Elliott, Thompson, CT

very bad. I placed an order for a xmas gift for my boss. I paid 20 something dollars for expedited shipping to get a rush order. received an email confirmation. few days later I speak to my boss. she never received anything. I follow up with Figis they said they cancelled the order and that a letter is on the way explaing why. the person on the phone had no Empathy

I have ordered from you for the past 5 years in a row with no issue. This year, I placed 3 separate orders. Unbeknownst to me, even though I paid almost $17 in shipping fees, you shipped fed ex sure post. One of my orders went to a very rural area, and had a mailbox tag left that item was marked as perishable and therefore undeliverable. It sat in the post office over the weekend for 4 days and I had to take off work to get to get there in time to pick it up on day 4. The petit fours wound up being thrown away, received 2 weeks after my original order date. I complained and you credited me back the shipping. A second order never arrived. I have to take blame for that as I miskeyed the address. However, your customer service at this point was dismal. First call, I was transferred out to some credit department before I even got my name out. Second call, I was told the item had been returned and to verify the address and call back for re-delivery. Third call and while I was speaking to Debra to have it re-delivered, she said that despite the fact you are running a 70% off sale at this time, with items as low as $9.99, that she could not have anything redelivered without me paying more and that she would just credit my account. I asked why I wasn't contacted that it was undeliverable in the first place and stated that I'd been very unhappy with the entire experience this year, she said the other agent lied and that it hadn't been returned so they didn't know. It was obvious she was not going to accept any responsibility for the company so I asked for a supervisor. She said she was the supervisor and that if I wanted to go over her head, I had to write a letter. It took me asking 4 more times directly for the name of her department head, which she gave as Kellie or Kallie Hauffman. I will never, never spend another penny on a Figis product.

Do not order anything from this company. I ordered 3 tins of cookies to be sent and they couldn't even do that right! Two were delivered and the label only said my husband's name no Merry Christmas etc just his name. Now when you print the label wouldn't you think that didn't look right,but no they didn't even check it. The third was never delivered and when we called they said it will get there after Christmas! Why would I want it delivered after the holidays when it was Christmas cookies! The customer service SUCKS they can't even give you answers or even try and make it right.

I received my Figis gift this morning after taking my son to school. I was going to have a cookie with my coffee but the cookie made my mouth, throat, and stomach burn. It left a beyond horrible after taste and I've had burning stomach pain all day long. I was not present for this but my husband also grabbed the same cookie and spit it out and it left his mouth as he described as a chemical type burn for hours. I threw the entire gift away. If you purchase this as a GIFT FOR YOUR FAMILY AND FRIENDS and THEY THANK YOU and tell you it was wonderful, THEY ARE LYING TO YOU!! I begged my mother not to send Figis but she did, cookies this time. I'm sorry Mom the cookies, tin and all, went right into the trash. WHAT AN ABSOLUTE WASTE OF MONEY. Stop looking at their over abundance in advertisements people!!!

I received a box of meats, cheeses, and nuts for Christmas. The cheese was very moldy, the nuts stale. It was disgusting. Getting through to Figi's was a nightmare. Still holding on the phone. I would rate it less than 1 but can't.