Fièra CosmeticsReviews of fieracosmetics.com

Response from Fièra Cosmetics· Dec 2, 2025

Hello Andrea, Thank you so much for sharing your thoughts with us. We’re glad to hear that both concealers have worked well for you in different ways, and we always appreciate honest feedback. While many customers enjoy using the new concealer as an all-over option, we understand that everyone’s routine and expectations are unique. Your point about tube size and frequency of use is completely valid, and we’ll be sure to pass this insight along to our product team. As always, we want you to feel fully confident in your purchases with Fièra, which is why we offer a generous 30-day money-back guarantee. Please feel free to reach out to our support team if there’s anything we can do to help. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Nov 17, 2025

Hi Tracy, Thank you so much for taking the time to share such a thoughtful and detailed review feedback like yours is incredibly valuable to us. We’re truly happy to hear how much you’ve been loving the Luxury Concealer, and we appreciate you giving the All-In-Wonder a try with such high hopes. At the same time, we’re very sorry to hear that your experience with the new formula wasn’t what you were expecting. You’ve shared some extremely helpful insights regarding the consistency, separation, and coverage, and we want you to know that this feedback has been passed directly to our product development team. We’re continuously working to refine and improve our formulas, and hearing from long-time Fièra customers like you is a key part of that process. We’re also glad to hear that the shade match and finish blended beautifully for you that’s something we’ve worked hard on and we appreciate you highlighting the parts you enjoyed. In the meantime, we completely understand your decision to return to the Luxury Concealer, and we hope it continues to give you the results you love. If our Customer Happiness Team can help with shade matching, product tips, or anything else, please don’t hesitate to reach out we’re always here to support you. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Nov 17, 2025

Hello Lisa, Thank you for taking the time to share your experience with us — we truly appreciate the feedback. We’re very sorry to hear that the Luxury Concealer hasn’t been performing the way you’d hoped. While many customers do love the concentrated formula, we understand that it doesn’t always work the same for everyone, and we never want you to feel disappointed with your results. For anyone who experiences a sticky finish or difficulty blending, we typically recommend applying the concealer onto freshly moisturized skin, as hydration makes a big difference in how the formula melts in. Using a very small amount about half of what you would use with traditional liquid concealers can also help create a smoother, more natural finish. That said, your feedback is important to us, and we’ve shared your comments with our team so we can continue improving the experience for all Fièra customers. If you’d like personalized tips or assistance with a return (if still within our 30-day money-back guarantee), our Customer Happiness Team would be glad to help. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Nov 10, 2025

Hello Sue, Thank you for taking the time to share your detailed feedback we truly appreciate it. We’re very sorry to hear about the difficulty you experienced while placing your order and the confusion throughout the process. We’re also sorry that the concealers felt a bit dry for you. Our formulas are highly concentrated, so we always recommend applying a small amount onto well-moisturized skin for best results, this helps the texture blend smoothly and minimizes any dryness. We’ve shared your feedback with our team so we can continue improving both our customer experience and communication. If you’d like personalized tips or assistance, please reach out to our Customer Happiness Team, and we’d be glad to help. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Oct 14, 2025

Hello, Thank you so much for taking the time to share your thoughtful review! We’re so happy to hear that you’re enjoying the texture, consistency, and moisturizing feel of our Bakuchiol Firming Eye Cream, and we truly appreciate you sharing your honest experience. While many customers do notice visible improvements in puffiness and dark circles over time, results can vary depending on skin type and age. We’re grateful for your feedback — it helps us continue improving and guiding other customers with similar skincare goals. If you’d like, our Customer Happiness Team would be glad to help you explore complementary products that may better target under-eye brightness. Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Aug 21, 2025

Hi Giselle! I'm so sorry to hear that you haven't seen the results you're looking for. Your order is still within our 30-day money back guarantee, so please get in touch with us at [email protected] for a full refund. We'll make this right! Best, Amy from the Fièra team

Response from Fièra Cosmetics· Aug 18, 2025

Hi Roxanne, Thank you so much for sharing your detailed review! We’re glad to hear that you’ve been enjoying the hydration from our MoistureWiser Cream, and we truly appreciate your feedback on our other products as well. At Fièra, we know that results can vary from person to person, and your input helps us continue to improve and support our customers in finding what works best for them. As always, all of our products are backed by our generous 30-day money-back guarantee. If you’re still within that window and would like to explore other options, our Customer Happiness Team would be delighted to assist you. Thank you again for taking the time to share your experience! Warm regards, Victoria from Fièra Cosmetics

Response from Fièra Cosmetics· Aug 7, 2025

Hi Isbel, Thank you so much for your kind words about our Customer Happiness Team—we’re thrilled to hear you had a positive experience! We’re sorry to hear you haven’t seen the improvement you were hoping for just yet. Every complexion is unique, and sometimes it takes a bit of trial and adjustment to get the perfect match or desired results. The good news is that all Fièra products are backed by our generous 30-day money-back guarantee. If you're still within that window and would prefer to explore other options, our team would be happy to assist you. Please don’t hesitate to reach out—we’re always here to help! Thank you, Victoria from Fièra Cosmetics