Bad
22 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mobile Audits & Research from Field Agent offer location-based information and insights to link companies with their distant operations and customers.
Field Agent (fieldagent.net) has 22 customer reviews on Rated Honest, with an average rating of 1.7 out of 5.
Showing 17 reviews with 1 star · Clear filters
C A.
Posted
Field Agent’s task instructions are misleading. My shop clearly stated a $50–$80 purchase was required, yet they refused reimbursement beyond a single item. When I followed instructions in good faith, support dismissed my concern and called their decision final. Shoppers deserve clarity and fairness — not confusion and out-of-pocket losses.
Cornesha B.
Posted
I did like 7 jobs for them just for them to deny all my jobs ! And a lot of them were closed and even though I showed proof they STILL denied it even though I spent my gas money running around to all these stores. Never again! First and last time using this app! It’s a scam!
Joann G.
Posted
Lies to deny shops when everything done correctly as per your instructions. I will never believe that you are not sending our denied jobs to clients to earn money on our back. As you clearly say, you approve 95% of the jobs and deny 5% no matter what. This is fraud.
Response from Field Agent· Oct 27, 2025
Hi Joann, Thank you for your feedback. We appreciate you. I'm sorry to hear that you revecived a denial of one or more of your submissions. We do not deny 5% no matter what. We want all of our Agents to be successful and our Clients do not see submissions that are not approved. And we do not get paid unless our Agent is paid, so we want all of our Agents to be successful. We would be happy to hear from you and discuss your situation further if you would like to reply to the denial email or reach out to us via the Help Center in the app. We wish you the best!
Marla
Posted
Yes, Field Agent is legit in the sense that I have made real money and they have paid out. However, the platform is incredibly frustrating and poorly managed. Support is often rude and unhelpful, and they’ll find any excuse not to pay out on a mission. If something goes wrong that’s out of your control, like a restaurant messing up your order, they don’t want evidence or feedback. Instead, they expect you to go back, get the order remade, and never mention the mistake. That completely defeats the purpose of a mystery shop. You essentially have to make sure everything is perfect before submitting your report, which makes no sense. Even when missions are accepted, the amount you make (often $2–$3) is not worth the time, hassle, or money you risk spending upfront. If the task gets rejected, you're out the cost of the item with no recourse. There are far better alternatives out there to try some free products such as Checkout51, Caddle, and Influenster, which are much more user-friendly and actually value your time and effort. Overall, not worth it.
Response from Field Agent· Aug 19, 2025
Hi Marla, Thank you for the feedback. I'm sorry to hear that you are not happy with the work. I was unable to locate your account or any support tickets based on the name here. If you haven't already, please feel free to reach out to us so that we can assist and look into those denials further. Thankfully, we are generally able to approve over 95% of all submissions, but sometimes denials do happen. Please note that we do not get paid if our Agents don't get paid, so we do the best we can to ensure our Agents are approved. And note that our Clients do not receive data unless a submission is approved and paid. We are sorry to hear you've felt like our team has been rude or unhelpful - this is surprising based on our trends of Agent Satisfaction for our service. Will you follow up with your information so we can review your support tickets further? We appreciate you and look forward to hopefully serving you more along the way. Thanks, Field Agent Team
Kyle
Posted
ONE STAR IS A HIGH AS FIELD AUDIT GETS WITH JUST CAUSE . WORKED THERE 3 MONTHS AND THE LIES WERE LONG . ANY REASON FOR NOT PAYING THEY USED FOR SAVING MONEY AND USING OUR PICTURES ANYWAY. OUR TIME , GAS & WEAR AND TEAR ON VEHICLE DOESN'T MATTER . THE WORKS DONE , TURNED IN - THEY GIVE YOU A GENERIC DENIAL AND DON'T EXPLAIN IT . DO YOURSELF A FAVOR AND STAY AWAY , LIFE WILL BE EASIER. GOT RESPONSE FROM FIELD AGENT , IT'S FUNNY HOW THAT WORKS I GET A RESPONSE UNTIL THE NEGATIVE REVIEW IS POSTED . ALL LIES, STILL WAITING FOR MY BONUSES I HIT TWICE . JUST PAY THEM AND STOP GIVING EXCUSES. THIS IS WHAT IM TALKING ABOUT . ALOT OF TALK / EXCUSES BUT NO PAYOUT . WHATEVER , YOU JUST PROVED MY POINT ! Boy o boy the lies just keep coming . I did 24 ice cream freezer audits . Just pay the money and stop with the lies . Your company is a ponzi scam . Write anything else but the truth & send the money you owe me or I notify the FBI of your company of lies and scam.
Response from Field Agent· Aug 11, 2025
Hi Kyle, I was able to find recent denial email threads. As we explained in the email and instructions, these bonuses were applied on specific jobs beginning on June 25th through the end of that project. We found that your account did not qualify for that bonus as you completed 8 jobs rather than the required 10 jobs. We're sorry for any misunderstanding in that project. Regarding the note about denials, note that we typically only deny a small % of Agent Submissions and we are happy to discuss those when if our Agents reply to the denial emails. Just to be clear, we NEVER sell data that we haven't paid for. We do not get paid from our Clients if our Agents don't get paid. We never have. Our system does not allow us to register revenue if the Agent was not paid for that work. We really hope that this is helpful insight. We do want to connect with you and continue to encourage you, support you, honor you, and empower you towards growth as we all grow together. Have a great day. We wish you the best.
W D.
Posted
I can’t write enough bad thing about this app, they purposely scam you to do their task and not pay you, there was a task to go to Costco and count a product and take pictures, it’s was available to reserve on the app, allowing 6 hours to complete, but there was a tiny fine print it must complete before 10am, when I reserved it, it’s already after 10am, they let you go and do the job, use your results and photo but not paying you
Response from Field Agent· Feb 20, 2025
Hi WD. Thank you for the review! We appreciate it and have passed along your sentiment to our project management team that built these instructions. Our goal is to serve our Agents and set them up for success. We only earn money when our Agents earn money. Just as a confirmation- We NEVER use data on denied submissions. If a Client receives data, we pay our Agents for that work. We have aligned our interests to ensure that we work with integrity and trust. We are sorry that it came across that we might have used your data even though we were unable to approve it. We will do our best to ensure that any restrictions on a task are communicated more explicitly and clearly. Thank you for bringing this to our attention. We appreciate you and wish you the best. I hope that you have been able to complete more Field Agent work since then so that we can redeem ourselves.
G
Posted
The job was denied. They said my pics were blurry. They weren't. Then they had the nerve to say my pics weren't taken as they wished. Since my notes were ignored, they didn't bother to realize that you can't take these horizontally unless it's from an angle. IN THE JOB DESCRIPTION, THEY WANT THE PICS STRAIGHT ON. You can't take them like this unless you do them vertically. To do them horizontally you can't get all the shelves. Their example shows the pic incorrectly. Not straight on and not angled. Whoever designed this job must not have PHYSICALLY tried to do the job. I'm escalating this because my notes were ignored and I resent whoever designed this without first hand information
John C.
Posted
They froze my account so I can't cash out. Be weary of this company!
Response from Field Agent· Feb 20, 2025
Hi John. Sorry for our delayed response. We are just learning about Trustpilot. If you were unable to resolve this issue, please follow back up with us to ensure that we can assist you and get this resolved! We appreciate you. Thanks, Field Agent Team
