FentyBeautyReviews of fentybeauty.com

I returned my order at the end of March and still haven’t received my refund. It’s been weeks with no update. I sent an email to customer service and haven’t gotten a reply. Very disappointing experience—definitely not ordering from here again unless this gets resolved. Additionally, the highlighter I decided to keep started to break after minimal use. It wasn’t dropped, nor did I even travel with it. I complained about this issue too, but again, no response. Completely frustrated with the lack of customer support.

GELD UMSONST AUSM FENSTER GESCHMISSEN!! BESTELLT AUF GARKEINEN FALL AUF DER OFFIZIELLEN SEITE!!! SEIT März warte ich auf meine Bestellung, schon mehrere EMails gingen an den Customer Support raus, habs sogar mit Kommentaren auf Insta versucht, niemand melden sich! Richtig widerlich! Dann wollen die sich als professionelle Marke verkaufen!

Will refund for no reason. Then offer you 35€ store credit after a 100€+ price increase on your order. Will not shop fast.

This has been an absolute mockery. My order was sent back to Fenty 30 minutes after delivery at the local parcel shop, for no apparent reason. I contacted customer service and they said there was nothing they could do, so they refunded me. They also mentioned that, because I bought the items on discount, I could reorder the items (now no longer on discount) and they would provide store credit so that I would pay the same price. They’ve fully ghosted me. I am entitled to £24 in store credit, and now there’s no one responding to my emails/chatbox messages. I’ve been messaging pretty much daily for a week, to no avail. I have no choice but to boycott this embarrassing brand.

Ordine effettuato il 20/03/2025 , sono passati 11 giorni ancora non è arrivato niente. Mai più!!

What has happened to fenty customer service ? It used to be brilliant but now it’s a disgrace, no answer to any emails, ever

If I could give them zero stars I would, has to be thee worst company I've dealt with online, 1st they trick you into a autopay membership with a sale, which I don't know why they are still doing this because they lost a million dollar lawsuit because of this. Then when you try to get your membership refunded they give you the run around, granted I thought the fee was an illegal transaction so I reported it, because on your bank statement it doesn't have their brand name, paypal looked into it and said it was authorized and I found out who it was and told paypal to drop the dispute which paypal did the same day with was the 9th of March, I contact their agents several times and everytime they say they can't refund my money because my bank has a dispute on the charge which they never even opened an investigation into the charge, paypal did and closed it almost as soon as they opened it, their agents say something different everytime I talk to them, and consistently say my bank has an investigation which my bank messaged me 3 times saying they never even started an investigation and the money has been cleared in my account so fenty has the money, why would my bank give them money that's under investigation, their agents are very passive aggressive and not helpful whatsoever, I will never in a trillion years do business with them again and I recommend nobody does, it's sad these new so called progressive companies behave like the same old corporate crooks

Je n'ai jamais fait d'allergie à aucun produit avant ( j'ai la peau plutôt grasse) mais là catastrophe ! J'ai la peau ( après une application) pleine de plaques rouge, type urticaire, les yeux gonflés. J'en avais mis sur le cou aussi et là j'ai la peau presque brûlée ! Je ne vous recommande pas du tout ce produit !!!!!!