FentyBeautyReviews of fentybeauty.com

I made an order on the 13th December, tracking stopped around 15th..left it a few days then on the 26th December i spoke to customer service who immediately just says 'its hasn't moved' and issued me a refund which im not mad about. Im just annoyed as it waa supposed to be a gift and now i have to try find an alternative at short notice. Definitely dont order from this website cos you will never recieve it.

Delivery time is unacceptably slow.

No confirmation email at all, no email as to where my parcel was, no email as to say when it was being delivered, parcel was eventually delivered but customer services replied to my email once it had been delivered. you’d have through a brand like this would have better customer service.

I have ordered a foundation on the 30th of November. It is the 8th of December. I do always email fenty beauty asking how long or is it shipped, they say they received the email and expect a reply within 24 hours however no reply. They don’t reply to you. Very poor service, not happy to be honest, still waiting for my order, it says it is shipped let’s just hope it is not damaged now !

The products are alright, good quality at a good price. But the shipping... so slow. It took me more than 3 weeks to have my products. The tracking stayed blocked for like 10 days and fenty beauty costumer care told me that they couldn't do anything. I wanted to change my address because the website says 4-8 business days and I needed to change it but it wasn't possible! If you have the opportunity: go to a store!!!

Prior purchases at Sephora in the mall have been great; however I HIGHLY suggest not purchasing FENTY online at this time. It has been 7 days since I ordered (paid extra to get my total to be enough to get "free" 2-day shipping). Customer service was rude from the get-go after a 25 min wait, so I assume she was dealing with a lot of similarly late orders, and judging from the other reviews here, it seems to be true! I am moving in a week, trust me if I had known that 2-days could become 14 days (CS said she has no idea when I'll get the package), I would not have ordered, or I would have ordered from Amazon. I wish they were just honest from the get-go, or at least sent an update, instead of forcing me to follow-up. The confirmation information does not work on the site either, so I cannot even check out the status online myself. Her advice was to keep "checking" (which ends up meaning, calling) every couple days, and then when it is finally sent I can pay to have it shipped to a different place. Finally, FINALLY she states that they'd be willing to give me 15% off (the next order) to help make up for that cost if I have to pay for changing the shipping...but of course the only way to get that 15% is to CALL AGAIN and "explain to that customer service rep" what happened. I love their foundation, and this order was me trying out several new products of theirs. I am very disappointed with this company so far. I do recognize that there is an epidemic; seriously a quick email stating: "Sorry we know you ordered and we're doing our best!" would have been more than enough for me. Now I have wasted my short lunch hour and feel sad about my lack of makeup haha.

I ordered for 500$CA and almost 2 weeks ago and my order is still processing. I have emailed customer service 4 times and never got a response. This was my first time ordering from the fenty beauty website and it will definitely be the last. Sephora sells they’re products for more money but I it’s worth it to have amazing customer service.

I purchased over $100 worth of products at Fenty Beauty and ended up with watery foundation. I originally had a Fenty Beauty foundation which I purchased from the mall but being that I am new to makeup, I later realized that the foundation I purchased was too dark. I then decided to purchase a new foundation that better fit my skin tone after taking the shade test on their website. Once I received to product it matched my skin tone perfectly but was extremely watery which was an issue I did not have with the foundation I purchased in store. I contacted customer service who told me to just get a refund or exchange the product. I really wanted to support Fenty Beauty so I told them I just wanted an exchange. I realize that they had not given me a return/exchange slip so I could not specify whether not I wanted a return or exchange. I returned the item anyways and although being in their possession for some time, it took weeks for me to receive a refund. With this refund I only received $9 back for an item I paid nearly $40 for. In the process of my pending return I had purchased another foundation because I was anticipating this refund being placed in my account only for me to realize that I paid more for this replacement foundation than I did for my initial purchase. I have contacted customer service several times about my issue and eventually just filed a claim with my bank. The run around I got for an error on their end was ridiculous. I should not have been forced to pay more for my replacement foundation than I did for my initial purchase, I also should not have received only $9 back for an item I paid nearly $40 for. Because of this, I likely will not be shopping with this company again.