Finance of America ReverseReviews of fareverse.com

Response from Finance of America Reverse· Dec 7, 2021

Hi Scott, Thank you for bringing this to our attention. We appreciate you taking the time to provide us information from your experience with FAR. We are researching the situation and someone from our borrower care team will be contacting you directly to help remediate the situation.

Response from Finance of America Reverse· Dec 7, 2021

Hi Robert, Thank you for bringing this to our attention. We appreciate you taking the time to leave a review and will use this as a learning experience to train and implement new processes. If you still require additional information, please call us at 866-615-1257 and we'll be able to assist you. Again, we apologize for any inconvenience this has caused as customer service is our highest priority.

Response from Finance of America Reverse· Nov 16, 2021

Hi Shirley, Thank you for taking the time to leave a review about your experience with FAR. Unfortunately, the appraiser is an independent nonaffiliated third party. They do not work for us and due to compliance regulations we do not communicate with them or contract them ourselves. We are not allowed to communicate with them directly, only through another third party so we have no influence on their results. They are certified to inspect and evaluate your property in adherence with FHA guides. Please let me know if there is anything further we can do for you.

Response from Finance of America Reverse· Nov 16, 2021

Hi Michelle, Thank you for taking the time to leave a review about your experience with FAR. Unfortunately, the appraiser is an independent nonaffiliated third party and thus does not work for FAR. Due to compliance regulations we do not communicate with them or contract them ourselves. We are not allowed to communicate with them directly, only through another third party so we have no influence on their results. They are certified to inspect and evaluate your property in adherence with FHA guides. A Loan Officer did offer to submit a request for reconsideration of value as this is our only option. I sincerely apologize for what you experienced with your appraisal and hope that you will give us an opportunity to make it up to you in the future.

Response from Finance of America Reverse· Nov 16, 2021

Hi Linda, Thank you for taking the time to leave a review. I apologize for the slow communication you received with us. Please call 866-615-1257 for any questions you may have and we will get back with you as soon as possible.

Response from Finance of America Reverse· Oct 18, 2021

Hi Elizabeth, Thank you for taking the time to leave a review about your experience with Finance of America Reverse. I apologize for any miscommunication you had with your FAR rep and we will use your feedback to improve our process and services. Unfortunately, the appraiser is an independent nonaffiliated third party. They do not work for us and due to compliance regulations we do not communicate with them or contract them ourselves. We are not allowed to communicate with them directly, only through another third party so we have no influence on their results. They are certified to inspect and evaluate your property in adherence with FHA guides. Please let us know if there is anything further we can do for you.

Response from Finance of America Reverse· Nov 16, 2021

Hi Kenneth, Thank you for bringing this to our attention. We appreciate you taking the time to provide us information from your experience with FAR. We are researching the situation and someone from our borrower care team will be contacting you directly to help remediate the situation.

Response from Finance of America Reverse· Nov 16, 2021

Hi Rick, Thank you for bringing this to our attention. We appreciate you taking the time to leave a review and will use this as a learning experience to train and implement new processes. If you still require additional information, please call us at 866-615-1257 and we'll be able to assist you. Again, we apologize for any inconvenience this has caused as customer service is our highest priority.