Great
479 reviews
FairybellHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Step into a magical world and celebrate the festive season with Fairybell®. Fairybell® produces unique LED Christmas trees bring a festive cheer to your in- and outdoor space where joy, warmth and happiness come together; the Christmas spirit at its best! Fairybell® Christmas trees create an enchanting scene for each type of area: a garden, front yard, balcony, terrace or indoor space. Thanks to a new system, our trees are incredibly easy to set up and take down.
Fairybell (fairybell.us) has 479 customer reviews on Rated Honest, with an average rating of 4.0 out of 5.
Showing 73 reviews with 1 star · Clear filters
Jennifer
Posted
Product arrived late and when I tried reaching out to return the item for a refund I couldn’t get any assistance.
Response from Fairybell· Jan 3, 2024
Dear customer, Sorry for the bad experience you had with our service and thank you for your feedback. Please reach out to [email protected] and we would be happy to help! Best, Team Fairybell
Jo F.
Posted
Hello, I really do not like to give a negative response. We received our order in a timely manner, but when I was trying to get an information on a flagpole or return there was no response via phone or email. I called to find out about a flagpole or return … someone took a message, but there was no response. I am a previous customer and was hoping for better customer care. Sincerely, Jo F.
Response from Fairybell· Dec 24, 2023
Dear customer, Thank you for your review. We are sorry that your experience with Fairybell isn't the way we want it for or customers to be. Would you please share the problem with us at [email protected] so we can help you out and still let you enjoy a magical Christmas with Fairybell! Thank you! Kind regards, Team Fairybell
Troy S.
Posted
Have made mutiple calls to get assistance for a 20ft tree I purchased and cant get anyone to help me I am returning the tree because I cant get my issue addressed.
Response from Fairybell· Dec 24, 2023
Dear customer, Thank you for your review. We are sorry that your experience with Fairybell isn't the way we want it for or customers to be. Would you please share the problem with us at [email protected] so we can help you out and still let you enjoy a magical Christmas with Fairybell! Thank you! Kind regards, Team Fairybell
Stanley L.
Posted
Shipped wrong lights. I ordered multicolored light but company sent warm white.
Response from Fairybell· Dec 21, 2023
Dear Stanley, Sorry we have shipped the wrong lights, can you please write us an email at [email protected]? Then we will be happy to help you! Best, Team Fairybell
James S.
Posted
Where’s my trucking refund from my first order of over $1000
Response from Fairybell· Dec 20, 2023
Dear James, We had some difficulties with tracking the cancelled orders and refunds. We are very sorry for this and this is not the way we want to treat our customers. We have escalated this to our financial department and you will receive your refund as soon as possible! Still, thank you for your 2nd order and we hope you can still enjoy a magical Christmas with Fairybell. Best, Team Fairybell
Joseph R.
Posted
I have to be honest here. I am very disappointed. While the fairybell tree is beautiful and the talk of the neighborhood when it works, it only works for a few days before it quits. I order parts and it works again for a few days. Usually the parts come within a few days. This time however I have been waiting almost 2 weeks. I missed the judging of our community Christmas light contest and a big portion of the season. So frustrating when I spent hours decorating our property with the fairybell as the centerpiece. We bought the fairybell because it wasn’t a Chinese company thinking it would be better quality.
Response from Fairybell· Dec 18, 2023
Dear customer, Thank you for your review. We are sorry that your experience with Fairybell isn't the way we want it for or customers to be. Would you please share the problem with us at [email protected] so we can help you out and still let you enjoy a magical Christmas with Fairybell! Thank you! Kind regards, Team Fairybell
Teri T.
Posted
Not what we expected from ad.
Response from Fairybell· Dec 18, 2023
Dear customer, Thank you for your review. We are sorry that your experience with Fairybell isn't the way we want it for or customers to be. Would you please share the problem with us at [email protected] so we can help you out and still let you enjoy a magical Christmas with Fairybell! Thank you! Kind regards, Team Fairybell
Linda M.
Posted
Paid almost $700 for a tree and it doesn't work. Been emailing and calling and no satisfaction. Would not recommend this company. Extremely disappointed.
Response from Fairybell· Dec 18, 2023
Dear customer, Thank you for your review. We are sorry that your experience with Fairybell isn't the way we want it for or customers to be. Would you please share the problem with us at [email protected] so we can help you out and still let you enjoy a magical Christmas with Fairybell! Thank you! Kind regards, Team Fairybell
