FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Won't know until I get item

It would be very helpful if SoniCare put a chart on the site, comparing each type of toothbrush and why a person should choose one vs another...

Processing my order was easy. I am being asked to rate them before I receive my item and I can not do that.

The order did not go through the first 2 times. It was not easy to spot the issue. I had the CC card number down incorrectly. Fixed and ordered.

When making an order I made an mistake in my payment info. The company informed me and I tried to correct the info problem. I made a phone call that instructed me to call another # that requested an access code that I was not given. I made a 2nd call that directed my back to the 1st person that I talked to and after waiting for a long period of time I found the best thing to do was reorder the product.

I WOULD HAVE LIKED TO ASK QUESTIONS ABOUT COLORS FOR PHONES AND WHETHER PHONE CAN BE USED AS AN EXENSION TO THE PHONE I HAVE.

CS agent was polite and helped me find the correct set up I was looking for. I was viewing online while talking to your agent on the telephone. Once I was satisfied that I had the correct item, I wanted to finish placing my order online. I wanted to take one additional step to ensure what I was buying was going to mount correctly on the machine intended. That is when your agent got really pushy about me placing the order with her on over the phone. Stating that I risked the sales price ending. When I asked when the sale price was going to end, I was told in the next 30 minutes. I laughed and hung up on her. Really??? She almost made me shop elsewhere.

Customer service is not good! Received broken product and they refused to pay return postage. Told me it would be “cheap” to send it back! Cost $11. Wanted to cancel order but then would have to pay restocking fee (guess they were going to send the broken product to someone else) plus the cost of THEIR postage! Can not recommend and will never order again! Does not help to speak to manager! Customer service has now offered to “make it right”. Customer service has now offered to “make it right”.