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762 reviews
Factory Direct JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Stan
Posted
Found exactly what I was looking for and ordered it for much less than I found elsewhere. I am very pleased with the process and charm purchased.
Response from Factory Direct Jewelry· Feb 16, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Lex L.
Posted
I haven’t worn the jewelry yet but they are absolutely stunning. Need to find chains for them asap & hoping they don’t tarnish or anything
Response from Factory Direct Jewelry· Feb 16, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you. All of our gold items are crafted from either 10k or 14k gold, ensuring both quality and durability. We do not offer gold plated or gold filled jewelry, as we believe in providing our customers with authentic pieces. Each item is stamped for authenticity, giving you peace of mind with your purchase. Wear and tear is common and possible in all forms of jewelry, so if in any case there was a damage or some sort of discoloration due to a number of factors, please let us know, and we will work out a solution for you. Thank you!
Barbara H.
Posted
I was happy with my purchase! It came on time for my Birthday on Friday. I bought myself a present! Thank you!
Response from Factory Direct Jewelry· Feb 16, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Noah H.
Posted
Thanks I'll be back later.
Response from Factory Direct Jewelry· Feb 16, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Denise
Posted
The Italian Horn is a beautiful piece! The quality is excellent! It was here in a few days after ordering. I can’t wait to give it to my husband on Valentines Day!
Response from Factory Direct Jewelry· Feb 16, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
WF
Posted
I've ordered several times from Factory Direct and it's always excellent quality workmanship at a reasonable price. Fast delivery too.
Response from Factory Direct Jewelry· Feb 10, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Felix S.
Posted
The timing for my pieces were spot on.
Response from Factory Direct Jewelry· Feb 10, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Norma C.
Posted
The piece I ordered is beautiful and well made. The pendant came in a lovely box. The package was securely rapped. And shipping didn't take long at all. Im very satisfied.
Response from Factory Direct Jewelry· Feb 10, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
