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762 reviews
Factory Direct JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 50 reviews with 4 stars · Clear filters
Billy H.
Posted
Ya'll did an awesome job my grandkids love their gifts
Response from Factory Direct Jewelry· Mar 31, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Grace E.
Posted
Everything was great except that I thought I was getting $100 off. I think it was only $80 something off for some weird reason, hence the 4 stars
Response from Factory Direct Jewelry· Mar 31, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Carolyn Z.
Posted
Love the product - didn't get tracking info so I was nervous it would be delivered while I was out of town. But again, love the Aztec gold necklace - will purchase again!
Response from Factory Direct Jewelry· Mar 18, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
Charisma
Posted
I purchased a pendant which is beautiful next I purchased a chain that I thought would pair perfect but I had to return the chain it was to small in width and length.
Response from Factory Direct Jewelry· Mar 18, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
Issac G.
Posted
I happy with the medal .
Response from Factory Direct Jewelry· Mar 18, 2026
Thank you for your rating. We value your feedback and we look forward in doing business soon. Have a great day!
ROBERT D.
Posted
It arrived very fast and the quality is very good.
Response from Factory Direct Jewelry· Mar 16, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
George J.
Posted
I was disappointed that the 3d letters were single sided, otherwise, the item is excellent.
Response from Factory Direct Jewelry· Mar 9, 2026
Hello there, Thank you for reaching out to us regarding your recent order. We truly value your feedback and are sorry to hear that the item you received, did not qualify for a better rating. We are still happy that it is still not completely negative, and we still appreciate it. We understand that sometimes things may not go as planned, and we appreciate you bringing this to our attention. Your insights are invaluable in helping us improve our services and offerings. We hope to have the opportunity to serve you better in the future. Thank you for your understanding and support. Best regards, Factory Direct Jewelry
Mark
Posted
It got here on time and that was all I was looking for, thanks
Response from Factory Direct Jewelry· Feb 21, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
