Great
762 reviews
Factory Direct JewelryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We make fine jewelry simple. We handcraft every single piece in our Los Angeles workshop and ship them directly to you without any middlemen, no heavy markups, just honest prices for real quality.We have been perfecting the craft for decades so you can own jewelry that looks beautiful, feels meaningful, and lasts a lifetime. Every piece is made with care, shipped with speed, and backed by people who truly care about what they create.
Factory Direct Jewelry (factorydirectjewelry.com) has 762 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
Showing 580 reviews with 5 stars · Clear filters
Dorota H.
Posted
Good quality gold Very good experience, good customer service. Fast shipping.
Response from Factory Direct Jewelry· Sep 11, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Trent B.
Posted
Fast delivery and great quality products
Response from Factory Direct Jewelry· Sep 11, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
Taè T.
Posted
Excellent service
Response from Factory Direct Jewelry· Sep 11, 2026
We appreciate the 5-Star Review, and we hope that you consider us in your next purchase. Thank you very much!
Nicholas Diaz D.
Posted
Real silver jewelry.
Response from Factory Direct Jewelry· Sep 11, 2026
It is always a pleasure to hear feedback from customers, and this is no exception. Your kind words mean a lot to us.
David Z.
Posted
They replaced damaged item free of charge. Great company!!
Response from Factory Direct Jewelry· Sep 11, 2026
We are thrilled to hear you enjoyed jewelry and we are 100% committed to providing the best service, and hopefully we can do it again soon. Cheers!
Debra
Posted
Replacement of earring lost. Matched okay but much smaller. Still I liked the style of twisted hoop gold.
Response from Factory Direct Jewelry· Sep 11, 2026
Thank you for doing business with us, and we appreciate your feedback. Should you have other concerns, please feel free to reach us. We are grateful.
Nancy H.
Posted
I wanted to add to my order. I sent an email, got a very prompt reply and it was taken care of quickly and easily. My items shipped quickly and are fantastic!
Response from Factory Direct Jewelry· Sep 8, 2026
We are thrilled to hear that you are happy with your order! Your satisfaction is our top priority, and we are grateful for your positive feedback. Thank you for choosing Factory Direct Jewelry for your purchase. Enjoy your new jewelry!
PF
Posted
Customer service is great I appreciate that they helped me and the jewelry is beautiful worth the money. I would buy again and definitely reccomend!Fast shipping too
Response from Factory Direct Jewelry· Sep 8, 2026
We appreciate your response and rating. Your feedback means a lot to us, and thank you for the opportunity to do business with you.
