Fabric Wholesale DirectReviews of fabricwholesaledirect.com

Placed order 10 days ago. My credit card was charged, but order has not shipped, and customer service person was unable to tell me when it will ship. They have my money, but I don't have my fabric (will I ever?).

Horrible Customer Service Just horrible. Never have I had an experience like this. Left brain does not know what the right brain is doing. Took them 12 days to tell me they don't have the stock they said they have. I lost a customer because of it and a hefty order of custom bags. As a new customer, they are not willing to offer me anything to keep my business. No coupon, no free shipping, no free sample of a fabric I might be interested in (all things that other fabric suppliers have done graciously to keep my business flowing). Then, I got on the phone with these people. They require you to jump through hoops to do anything. "I cannot contact my manager with your issue, you will have to do it yourself". Do yourself a favor, buy from a company that cares about you and your hard earned money.

The color of fabric on the website was incredibly inaccurate. There’s customer service dude was rude as hell. No help. why should i return the fabric for their mistake.

Still have not shipped my fabric! It has been a week since placing the order. I contacted them a couple days ago and have not heard back. Poor communication, slow shipping (if they even ship at all.). Their website says they will ship out within 24-48 hours, yet a week has gone by and they haven’t shipped. I need this fabric asap! Very disappointed. Will not be doing business with again.

I received my neoprene fabric from FWD, and it arrived in terrible condition. It had a large green stain and deep creases running horizontally, vertically, and diagonally, making it completely unusable. Apparently, anything under a certain yardage is shipped folded, but there’s no notice or option to upgrade shipping during checkout. As a result, the neoprene was folded and crammed into a box. When I requested a replacement in good condition, they asked me to send more money. Seriously? I’ve now filed a dispute with my credit card company over the original charges. Order from Mood Fabrics

I ordered the clear vinyl sheathing. After installing the 6 4’ x 10’ panels it was obvious something was wrong with it, blurry stripe every 8” horizontally. Called to see what to do to fix it, clean it etc. You can not order in advance because the warranty, if you call 30 days a warranty, probably expired before you unroll the product. Just tried to get answers, I didn’t ask for replacement just advice. That courtesy was not possible because the 30 days had expired. The worst service I’ve ever experienced. Please do yourself a favor pay a little more and go anywhere else!!!!!!

I purchased something from them and it was so disappointing. Quality is bad and they're white color is too white like bluish white and off white is too yellow. I had to return them on my own payment. I had to pay $24 for all shipments and got nothing.

I purchased a 14 yard roll of 30-mil clear vinyl fabric. The fabric that arrived is clearly defective - it has rub marks swirl marks, and wave patterns throughout the roll. I reached out to Fabric Wholesale Direct, but all I was offered was a 10% refund because I cut a yard off the roll. I have filed a dispute with my credit card company.