FabFitFunReviews of fabfitfun.com

Ordered a box in June, it has been saying waiting for shipment for over two months now. I have tried to contact customer service several times w no response. Terrible customer service, cancelling my subscription.

They claim an item was in my cart. They charged me and sent me tracking information. I contacted they prior to the item being shipped. They of course waited until the item shipped to refuse the refund. I'm locked out of my account and can't cancel my subscription now. The icing on the cake is the item they're sending me is freaking boob cream. Something I would never use. I haven't logged in since the last add on sale and received all my items in my box. Worse company to deal with. You would think with what they're charging they would have better customer service

Very disappointed with the company. I switched over from monthly to annual to see if it gets any better but no. Items are not very specific to individuals even if you fill out the surveys they ask to. A lot of useless products sent to you when you specificallly indicate you don’t like stuff like that. Then their sales, even if you log in at the time they open, most of the useful items or ones you would actually use, are always sold out. Then some sales, that were never specified that they apply only to one specific country, you try to log in only to see no items available and then contact support to find out its only for people who live in the USA. The owners of the company don’t really care to resolve issues or customer satisfaction, only care about making their money. I sent sever messages telling them and asking them to see if there is a way to have products in each box to be more specific to individuals, all I basically was too bad so sad. I have my last box coming to me for the winter and after that, I am done. Found another company that cares more about their customer satisfaction and have a much better and larger product line availability. I wouldn’t recommend this line to anyone.

The one item I wanted was the autumn poncho/wrap; I didn’t care if I liked anything else in the box. As it turned out, I really couldn’t make use of anything else in the box-and No Wrap came! I’m sure the products were great products, but nothing that I would use. I am returning the box and hoping that another season will have more items that are useful to me.

Again very very disappointed 😔 I paid more then add said fine then I got absolutely nothing I did not get to pick my stuff they did cause nothing was available And this is the second season where nothing was available and they got to pick what I paid for then there was just nothing at all for women like me anyways I’m not happy but the box it self was a plus used it for moving Also no body has money to pay extra to be the first pick I don’t think that’s fare u have to pay to pick first 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️🤷🏽‍♀️ Sorry but I tried twice and u will not get my money again nope 👎 not if u get black products lol won’t change my mind

I ordered the fabfitfun trial box and it literally arrived the day my free trial ended and was charged for the summer box. Ok well let’s see how that goes. It had the strike already of costing 100 CAD. July 4th I was charged for the summer box. Two months later IT WAS STILL AWAITING SHIPPING. As I’m seeing notices about fabfitfun fall boxes could be delayed 7-10 days, I was quite irritated that my box was still not shipped and others were getting their fall boxes. As well, living in Canada, even if my box got shipped that day, it would probably be 3 weeks til the box got to me based on the trial box taking forever. So what good is a summer box when it’s fall. I contacted customer service fully expecting a fight or denial for a refund. The rep was great. She did try to offer the fall box but given the delays occurring already, I had no interest it trying to wait. The rep said that an internal error occurred with processing that prevented my shipment from occurring, but I’m a little shocked that there is no scripts running to check for errors/qa testing to verify there are no issues. I wonder how long I could have waited. As of right now I have desire to recommend this product to anyone. The price is insane for Canadians and there is obviously no quality control happening. But Taylor was very pleasant to deal with, even in my anger and did get my refund processed. *******Edited to Add**** If you bothered to read my review, I wouldnt bother to add this, but you didn't and just gave a nonsense response -> Can you see the problems in this response? 1. I did not order a starter box, AS I STATED, I was awaiting the summer box. 2.  I was billed on July 4th, AS I STATED, I was  STILL awaiting shipment on SEPTEMBER 3rd!  Which is almost 45 BUSINESS days later.  3. No even mention of passing along the information regarding a box being stuck but no quality assurance checking against this I know whoever answered this is just trying to achieve their quota, but there is literally no customer service in this answer. How many others are stuck out there in this limbo? How is there any reassurance if I decided to give you guys another shot that this wouldnt happen again? Would you like to try answering this review again?

I have been a Fab Fit Fun member for a few years and I remember that they would offer extra items for purchase (add on’s) there would only be very few to choose from but this last Fall Box had so many add on’s that I had put the items in my cart so I wouldn’t have to try and find them again and I figured when I was done I would look through my cart and decided what items I really wanted to purchase, well unknown to me the items you put in your cart are an automatic purchase you don’t have to approve it it automatically gets charged to your card, as soon as I realized what had happened which was hours after putting items in my cart I emailed fab fit fun and told them I didn’t want all of that I was not done deciding and to please cancel it , they said I was too late and I had to purchase everything in my cart. Terrible customer Service,good luck getting a live person on the phone that will never happen, not only that they charge me for everything they also shorted me items and still charged me when I did a live chat with them through the Internet they said “oh yeah we didn’t send that to you we will go ahead and credit you” so they don’t automatically credit you for things They didn’t send to you , you have to catch it and get in touch with them ,it’s really shady. I’m very disappointed I had no idea they were like that.

I canceled this program because I never received the box shown on unboxing videos. I decided to try it a second time not only did they not ship my box but did not refund the no show box. I even asked if they would just send me another season box. Finally after several emails I canceled due to lack of response. I did get 1/2 of my money back but still no product. So basically I gave them $25 and got nothing in return since they do not offer refunds.