FabFitFunReviews of fabfitfun.com

Great customer service. Handled my issue right away. Matt was knowledgeable and friendly.

These guys are pretty great. I never have issues with my orders, and they are clear and helpful through every step of the sign-up and customization processes. I've only had to contact Customer Service once in over 2 years of subscribing with them (for an issue that wasn't even their fault), and they were great! They answered my questions right away in their live chat. Very easy to contact! My advice is to sign up for Select Annual (4 boxes per year) if you're going to sign up. The people who are signed up only for Seasonal (one box at a time) don't get as many perks as we do. If you're going to sign up, you can usually find a discount code online first and use it. I think I found mine on a Facebook or Instagram ad or something. Anyway, I digress. I'll sum up be re-stating my title: Great company, great customer service!

I have had two customer service issues since subscribing (neither the fault of fabfitfun) and both were handled thoughtfully, quickly, and to my satisfaction. The first issue was that I gifted a trial box to a friend. She loved the box, but due to COVID she is temporarily unemployed. She forgot to cancel her auto enrollment and was billed for the Fall box. When she called and explained the situation, customer service was sensitive to her situation, and refunded the subscription price with no further questions. Secondly, my credit card number was stolen and I had to cancel my card. Because of this, my card was declined when auto billed (I did not have a new card yet). First of all, there was no derision or tone of condescension in the notification email, simply a "please check your account info" type of message. Secondly, when customer service contacted me, the agent was helpful, showed concern for my credit card being stolen, and told me how to update my info. I love this company and the boxes are amazing!!!!

Wonderful selection, high quality products. Staff is super helpful and friendly.

Great customer service team

Was sent the wrong item & they quickly corrected it buy sending out the item I ordered. This is my first time dealing with customer service & it was 5 stars all around.

Contacted online chat support for FabFitFun for an issue with me missing the date for my choice items. Shawn not only helped me by manually putting them in, she also sent me an updated picture list of what I could choose from. She was very efficient and courteous. Honestly, FFF has one of the best customer service teams ever, in my experience with them so far! Thank you!

Excellent!!! Too care of my issue very quickly!