Henry
Posted
All my questions were answered in a…
All my questions were answered in a friendly and professional manner. I am very pleased with the support!

Average
1,153 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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EyeQue (eyeque.com) has 1,153 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 701 reviews with 5 stars · Clear filters
Henry
Posted
All my questions were answered in a friendly and professional manner. I am very pleased with the support!
Michael M.
Posted
I wasn't sure what to expect regarding support for this product. I bought it on a whim to keep track of where my eyes are, since ophthalmologists tend to work for eyewear-selling companies, so if my prescription is the same, they're not going to sell any eyewear. I had an issue with the app, asked for help, and got some great support, including some tips on how my specific numbers could be better refined. Very helpful.
Response from EyeQue· May 31, 2022
Hello Michael! We are happy to know that you were pleased with the support you received - it is our pleasure! We appreciate your support, and please feel free to reach out again with any questions that may arise. Have a great day!
Angela
Posted
I am still amazed at how accurate EyeQue is!! I now have new glasses with my new numbers and I can see the world again! I highly recommend this company!!
Response from EyeQue· May 20, 2022
Hello Angela! Thank you for your review. We are extremely happy to hear that you are seeing crystal clear with your new glasses! Hope you have a great rest of your day.
Alex K.
Posted
Had issue with shipping. Was resolved quickly and professionally.
JOHN C.
Posted
To trustpilot survey: Please accept star ratings without requiring a comment. If you require a comment in future don't expect me to participate Eyeque support wa excellent
Garry S.
Posted
Im having trouble with the device. It's hard to look at two things at once. Can't get a reading
Response from EyeQue· May 11, 2022
Hello Garry, Sorry to hear you've run into some trouble while testing. One of our agents will be reaching out to you shortly.
James
Posted
I was contacted by your support team to let me know that there were some inconsistancies in some of my test numbers and asked me if I wanted to use these or their corrected numbers. I wasn't aware of this and I was very impressed that you notified me to let me know about this option. I chose your corrected numbers and are now waiting to see how my new Try-On glasses perform. A great example of what "Customer Support" should look like.
Response from EyeQue· May 6, 2022
Hello James! We appreciate you leaving us a review, and are delighted to know our support team took the extra steps to ensure we provided you with the best correction possible. Please do follow up with one of our agents when you receive the try-on glasses - we'd love to know how they work for you!
Ralph F.
Posted
I had a problem with EyeQue app on my new Android phone and customer support was able to resolve the issue quickly. EyeQue is a great company that really cares about it's customers!
Response from EyeQue· May 2, 2022
Hello Ralph, Thank you for the review! We're glad to know our support team was able to help resolve the issue with the app in a timely manner. Thank you for your support, and please feel free to reach out again with any other questions.