EyekeeperReviews of eyekeeper.com

Response from Eyekeeper· Aug 15, 2025

Dear Customer We apologise for the unpleasant shopping experience. We have contacted you via email to communicate with you about this issue. You can also contact us by email [email protected]. We look forward to your reply. Have a nice day! Kind regards, EYEKEEPER

Response from Eyekeeper· Mar 25, 2025

Dear buyer, We will improve our products. Sorry for all inconvenience. Shall you have any further questions, please feel free to contact us. Best regards.

Response from Eyekeeper· Feb 25, 2025

Dear Customer You can also contact us by email [email protected]. We are sorry for the inconvenience caused to you. Each our product pages has a notification of SHIPPING AND TRACKING. Delivery Time=Processing Time +Shipping Time 1.The processing time It depends on the order accuracy and complexity and usually takes 2-3 business days. 2.The shipping time It based on your address. Since we have a wide range of products, we stock them in different warehouses. We are based in the US and have warehouses in different places such as the US, UK and overseas. Due to the fact that we ship from overseas, the delivery time will be a little longer than usual, expect delivery to take 2-4 weeks. Sorry for all inconvenience again and thank you for your understanding. Kind regards, EYEKEEPER

Response from Eyekeeper· Oct 18, 2024

Dear buyer, We are very sorry for the inconvenience. Can you provide me with your order number or email address? Or can you contact us at our email address [email protected] ? We will deal with it asap. Hopefully this will not cause you any inconvenience. Best regards, Eyekeeper

Response from Eyekeeper· Oct 7, 2024

Dear buyer, We are sorry that our logistics service failed to satisfy you. We have too many products to store all of them in the UK warehouse. So some products are shipped from overseas warehouses. As we expand our business in the future, we will improve our logistics services and warehousing. Thank you very much for your support of Eyekeeper. We shall be much obliged If you are willing to wait patiently. If there is no any progress,please feel free to contact us. Best regards, Eyekeeper

Response from Eyekeeper· Apr 9, 2024

Dear buyer, We are so sorry to happen that. Could you please send us some pictures about the broken glasses？ It can be sent to our email([email protected]). We will deal with it asap. Hopefully this will not cause you any inconvenience. Waiting for your kind reply. Best regards. Eyekeeper

Response from Eyekeeper· Dec 14, 2023

Dear buyer, Sorry for the long wait. As the product you ordered is out of stock in our local warehouse, it is being shipped from an overseas warehouse. The shipping time will take a little longer. Sincerely hope you can be patient. We have checked the latest logistics information and your order will be delivered within 1 week. We have noticed that your account for this purchase is different from the last one and your email has changed. We have sent you a confirmation of your order and a shipping notification. You can check your new email address. If you have any further questions or concerns, please don't hesitate to contact us. Best regards. Eyekeeper Dear buyer, Please be assured that the parcel has arrived in the UK and will be delivered shortly. We will also keep track of your order. We will keep you informed. Best regards. Eyekeeper