Excellent
1,200 reviews
EyeglassdirectHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 34 reviews with 1 star · Clear filters
Bharat
Posted
Horrible, I had ordered a lens replacement from them and the glasses arrived with a cheap quality lens despite ordering 1.67 thickness
Response from Eyeglassdirect· Nov 22, 2017
Thank you for choosing Eyeglassdirect. We are sorry your eyeglasses is not working out for you but we have a 100% satisfaction guarantee. Please reach out to our customer service at either [email protected] or call us at 1(866) 536-7790 and we are more than happy to get help fix the issue.
Unsatisfied C.
Posted
Worst service. The owner curse customer on the phone used F words. Very bad experience. But I bought way better and cheaper glasses from eyebuydirect.com
Carl J.
Posted
The lenses were not correct to the prescription, did not darken in sun light. Waste of close to $200
Response from Eyeglassdirect· Nov 22, 2017
Thank you for choosing Eyeglassdirect. We are sorry your eyeglasses is not working out for you but we have a 100% satisfaction guarantee. Please reach out to our customer service at either [email protected] or call us at 1(866) 536-7790 and we are more than happy to get help fix the issue.
James L.
Posted
The prescription was wrong
Response from Eyeglassdirect· Nov 22, 2017
Thank you for choosing Eyeglassdirect. We are sorry your eyeglasses is not working out for you but we have a 100% satisfaction guarantee. Please reach out to our customer service at either [email protected] or call us at 1(866) 536-7790 and we are more than happy to get help fix the issue.
Norlan T.
Posted
Glasses were not welded straight
Response from Eyeglassdirect· Nov 22, 2017
Thank you for choosing Eyeglassdirect. We are sorry your eyeglasses is not working out for you but we have a 100% satisfaction guarantee. Please reach out to our customer service at either [email protected] or call us at 1(866) 536-7790 and we are more than happy to get help fix the issue.
Amer E.
Posted
The worse customer service I ever experienced. Glasses are fine and finally got them, they have no tracking system in place and every time I’ve called the least I’ve waited is 35mins on hold. I don’t think I’ll ever reorder, good luck!!
Sharron C.
Posted
Prescription is wrong. Trying to get used to them. Not working. Need to return. Since writing this review, I have learned that the prescription was not wrong, it was the frame that needed adjusting. Randy in New York was extremely understanding and helpful.
Jo E.
Posted
I've ordered from them twice. Both times they never provided me with a date to expect the glasses. In this last order I had to email them asking about my order status and still haven't received a response. I am not sure why I paid for expedited shipping if their process was so unpredictable to begin with. I am not pleased. At least respect me enough to reply to my email.
Response from Eyeglassdirect· Jul 9, 2017
Thank you for your order with Eyeglassdirect. Your glasses was shipped out within the time frame specified. With your order being international, after it is in the hand of the post office we don't have much control over your country's custom office. We hope you understand and we thank you for your business.
