Executive Villas FloridaReviews of executivevillasflorida.com

1450 Moon Valley Drive - list others, pictures look nice but it has problems, including bed bugs that the management company didn't want to do anything about. Wi-Fi didn't work, there was water damage do the roof outside and they left us with a beeping alarm for days and lied about coming out to fix it. They fixed the materialistic things like broken coffee pot, broken toaster etc but the major things they just weren't interested in and stopped responding to me about them. Worst management company ever, don't waste your time or money.

November 2019 We signed up for a home for our large family one year early to lock in a good house at good rates. All went well until after our last payment. We received directions and key code, set to go! Then we received an email one month prior "Reservation Cancelled" No explanation (very personable of them) Of course I thought it was a mistake!! We had 21people who had flights scheduled! I immediately called, and was told the owners wanted it. I begged for them to help me get another house, "no sorry, it's too close to Christmas, no homes available, click. So for the next three days I frantically tried all venues to secure housing, finally did, but $3000 more for similar housing. NEVER AGAIN will I use a business who makes NO EFFORT to help in any way.

If I could give our rental and this management zero stars, I would. We rented a townhouse in solara resort that seemed like a good price for the property. Not real clean upon arrival but tried to overlook. We paid extra for pool heat. We arrived to a 70 degree pool with no heat and water an inch below the skimmer. Within 12 hours we discovered the place was infested with ants. On counters, carpet, bathrooms and even in upstairs bedrooms. Called maintenance regarding both matters. Said the pool thing happens alot. They would make sure pool heater and filter were functioning properly after we added more water to the pool. He said someone could come and spray for ants inside and out. I said we have 3 toddlers and don't want fresh toxic spray in the house and they should try and kill the nest before we arrive. We would buy something more natural. Noone could blow dry hair or shave with a mirror as all bathroom wall outlets didn't work. An upstairs shower didn't drain properly so you couldn't take back to back showers. After management claimed to have fixed the pool heater issue, it was still 70 degrees the next morning. We paid an additional $25 a day for pool heat that I asked to be credited since we never were able to have the kids in the pool. I will now be disputing charges to my credit card since management refuses to address this issue. I would not recommend executive villas at all. Horrible hold times when you call them and no or little response to concerns. Btw.... property address was 1533 carey palm circle... looks great in photos, but beware...

Today I received an email stating that the trip that I had paid in full back in February was cancelled due to the owner no longer wanting to do short term rentals. My trip is in 2 MONTHS and all of the properties in the surrounding areas are either booked or DOUBLE the price we have paid. They allege that they have looked for another property to accommodate but they were unable to find anything so they have issued us a refund for their portion and we had to contact HomeAway for the remainder of the balance. While we fully understand that the owner can make decisions about their property, this company should do everything in their power to protect their customers from this type of behavior. We have made travel arrangements from different states to come to Florida and now we have to try and come up with additional money so that we can have a place to stay for Christmas.

This company is a SCAM! They do not answer phone calls or e-mails once they collect your money! My family had to cancel our Orlando vacation 9/1/19-9/8/19 due to category 4 Hurricane Dorian and this company would not respond to offer any resolution concerning our trip. The only time they answered is when we pressed 3 for an emergency and even then the company used profanity when talking to my wife! They transfer you to a line that disconnects you! The Orlando airport is being closed due to the incoming Hurricane and this company offered NOTHING even though they manage hundreds of properties! All of the other companies (airline, Car rental, and Disney) involved in our travel plans offered full refunds or credits to travel at a later date! BEWARE OF THIS COMPANY!!!

Please DO NOT rent with this company!! They sent me a reservation cancellation without any explanation. When I was finally able to speak with a reservation agent, I was told that the property I was renting had been sold and that someone should have contacted me with an explanation about the cancellation. I DID NOT receive a call from anyone with Executive Villas Florida. When I asked if there were any suggestions for other properties and the agent said for me to try Homeway or VRBO. I was completely shocked since neither of these companies are affiliated with Executive Villas Florida. Please DO NOT rent with this company!!

Our group of sixteen golfers stayed at this property for one week in mid March. This is a luxury property with many amenities. The size of the house allowed all of us to freely move around without running into each other or feeling claustrophobic. Each had his own bedroom which afforded a great degree of comfort. Of course a luxury rental comes with a luxury price, which is expected. And that leads to the logical presumption that all amenities will be functional and in working condition. That was not the case. Wi-Fi/Internet access was unavailable the entire week. In the year 2019, a wireless connection is as necessary as electricity or plumbing. Our members were neither able to keep tabs on their businesses and work responsibilities nor maintain necessary communications with their families in a timely manner. Fully one half of the 15+ TVs were nonfunctional, including the large common area on the second level and the theater room on the first level. We were relegated to viewing in just one common viewing area, the family room on the first level. In addition the garbage disposal did not work. The non availability of the wi-fi and TVs was inexcusable, but the non action of the management company was maddening. Whether I called maintenance, reservations or the emergency contacts, no one answered and messages had to be left. At the end of our first day I finally got a call back and was told the issues would be addressed. The following afternoon a maintenance man fixed the disposal, spent about an hour working on the wi-fi, said something to us which we could not understand because he didn’t speak a word of English. He did a “thumbs up” as he walked out the door. He did not attempt to fix the TVs. We immediately checked for wi-fi access, which failed. By that time he had driven off. Over four days I called each morning to advise on the wi-fi and TVs. Only once did I succeed in getting a live person and she merely said the issue had been reported. The other three times no one called back. It is beyond comprehension that the management company did not take ownership of the problem to ensure that the homeowner’s customers were properly served. If I were the owner, that lack of accountability and care would be a huge concern, as it is what drives away repeat business. Bottom line, these two issues were never addressed. No one ever returned for the duration of our stay. Our group traveled in four vehicles. Upon our initial arrival security issued hardcopy pass for only one of our vehicles, rather than a pass for each vehicle. We asked how we were to gain entrance later if we did not travel with the vehicle holding the pass. We were advised it would not be a problem. It was a problem. For the vehicles that did not have a pass, the bypass lane could not be used and were forced to use the verification lane. At times we were the 3rd and 4th cars in line and had to wait 10+ minutes while security checked in other visitors. At other times the gates were unaccountably up and vehicles were able to pass through without scrutiny. I believe we are owed compensation by the homeowner due to the non availability of two essential amenities that we certainly paid for, but could not use. We await his response. I will be happy to write a second review should the owner and/or property management take responsibility.

Recently booked through Homeaway , but the management company was EXECUTIVE VILLAS. The house was filthy, carpets were vile. One bed was soaked with urine(still wet) The experience was a nightmare. Nearly every lightbulb was burned out. The pool heat which was requested wasn't turned on and the pool was dirty. I could go on and on. initially the management company was responsive but as time went on they stopped answering calls and emails. I tried to post a review on their site but needless to say it wasn't posted. I will never book with them again. I have filed a complaint with homeaway. avoid Them !!!!!