evernorth.comReviews of evernorth.com

If I could do anything with the website, I would have something to comment on. For months, every time I login, (even with cookies, cache and browsing history cleared) the page comes up then greys out and NOTHING WORKS! So much for working with my Express Scripts prescriptions ;( It's been MONTHS!!

I have been prescribed a medication that requires fulfillment by Evernorths specialty pharmacy, Accredo. I am on my 3rd refill of a 3 month supply and each time it has been a struggle to get the prescription filled. They fail to communicate if there is an issue that causes delay, customer service does not give explanation of the issue, and I have had to do the legwork to get the corrections made. Because this medication has to go through a specialty pharmacy that is contracted with Cigna, I have very few options for transferring the prescription. Communication, customer service, and timeliness are definitely lacking with this company, and their customers that depend on them to stay alive are the ones that suffer. It is really sad that lives depend on these people and they couldn't care less. For this last refill I started 2 weeks in advance to ensure I would get my injection on time, which is today, and as of this writing I do not have my medication. If I don't receive it today, I could be in the hospital within the week. Evernorth needs to read these reviews, reevaluate their business structure, and make serious changes before they cause something serious to occur with one of their customers.

Awful service. They wait till the very last moment to cancel your medication after confirming that they're filling it. You save a few pennies but it's most aggravating and frustrating experience. Their agents lie to get you off the phone, that's if you can get a hold of anyone to begin with.

The new way of covering my perscriptions at Express Scripts ever since taken over by Evernorth is: deny, deny, deny, and then lie when they get questioned. Seems the perscriptions my DOCTOR writes must be pre-approved before this awful company will fill a perscription. So if I want the drug because I'm sick, I have to pay full price. Their plan is no plan. I have spent hours and hours on the phone with my employer, a health advocate, and Express Scripts. When questioned, Express Scripts new line is all my drugs have to be pre-approved because simple drugs (non-adictive, non-narcotic) are required to pre-approved by someone acting as God, per all states and Federal regulations. Yet when I go to any pharmacy and pay full price, nothing has to be cleared by the State or Federal Governments. It's the new scam, I am so sick of being lied to. This company should be put out of business. I'm also filling a complaint with the FDA. This has to be fixed or stopped. Depending on the drug, I could die before I can get the meds I need

Ever since Evernorth took over service has been terrible. Employees I have delt with do a good job. It appears to be mostly a systems and management issue.

I have been taking the same seizure medication for 9 years, but when I just changed my health plan to Health Springs & Evernorth prescriptions, they have denied to send claiming they need to make sure it's right for me. Beware should you have to use this company, it may take months to get what you need.

Wont cover anything, better off just buying outright. This is just a scam company

There turn around time for orders is unexceptabel 5-8 business days . a person can drive accross county in 4 days