True Religion Brand JeansReviews of eu.truereligion.com

Ordered 5 items from their website, one week later no goods had arrived, they cancelled my order and refunded my money ....I received my money back via paypal thank god = one star....order at your own risk from these cowboys

If the internet was around in the stone age this is the kind of service that still wouldn't be tolerated. Logged on, found jeans, ordered and waited. Money marked as pending in my bank account and nothing. Nothing showing online so rang customer services who had no knowledge of the order. 1 week later money released back into my account still no contact from True Religion either acknowledging returning the money or apologising for their inability to fulfil an order they have taken money for. So basically they seem no intention in fulfilling orders as they don't know you have even placed an order. You cant go buy elsewhere as they've taken the money and are 'holding onto it' for a week. This seems to be ok to them but after the week you are left with nothing and need to start the process again with another more reputable retailer. This isn't a one off. I've placed 3 seperate orders. It's not just on outlet items either which may be scarce. This includes items that don't say low quantity. Great jeans but I wouldnt waste the time or effort on this bunch of cowboys.

Agree with other reviews re their stock management. they pre authorize your card at check out, effectively reducing your account balance, but cannot guarantee delivery of your order. What's worse, it can take them up to a month to confirm that your order is out of stock. that's if they come back to you at all. Their customer service team, who are shocking, seem to think this is ok because your payment was only a pre auth and is released after x amount of time back onto your card if they do not ship the order. A company who has such disregard for their customers can only go in one direction. Insolvency. I don't expect this crowd to be around in another year or two. And I certainly wont be spending a cent on their products. For high quality designer jeans try 7 for all mankind. Much better set up.

- They have no visibility into their current inventory levels - Placing an order online doesn't mean that you'll get the product. It seems that they simply don't care because they won't charge you when it ships - You have no option to cancel an order once it's placed so don't order it to a place unless you're going to be there for the next 30 days - If you want a refund, return it to the store (sparsely found) or back online. Remember that they'll only let you generate a single shipping label per order # so wait for the entire order to come in before returning it (could be weeks) - This means that ordering during an online sale is risky since you may never get the product, better to purchase elsewhere since there's a better chance you might get it - Your credit card is still charged through this process so folks with lower credit limits should account for that - Phone customer support cannot help you in any way, don't waste your time calling them - No two stores have the same products. Its bewildering, really. They don't seem to care for a consistent or even positive customer experience Summary: It's 2019 guys. I understand your model to ship from stores and clear out older inventory but this absolutely breaks the customer experience. You've spent time/money to acquire a customer and lost that customer right away, at least this one.

I buy a LOT of True Religion clothes, but today is the first time I've tried to order via the company's own website. Five items in my basket, went to checkout, entered my name, card details and address, then received an error message saying my order could not be completed and I should remove items from my basket with "price N/A" marked next to them. No items were marked as such, so I called customer service and explained the situation. While I was put on hold, I checked each item in my basked to ensure they were in stock, and all were showing as precisely that. When the customer services rep came back online, she informed me I should check for items which said 'only a few left' because this means they are out of stock. "Does it?" I asked. "Surely what it means is there are only a few left." "No," said she, "This is how the website tells you items are out of stock." "Would it not be better," I posed, having checked my order and found that all my items were in this category, "to use the phrase 'out of stock'" when items are out of stock?" This way you can avoid misleading and subsequently irritating your customers." "This is how the website does it," she replied, "and there's nothing you can do about it." Well I think you'll find there is, love. I think you'll find I can call you an ar**hole on Trustpilot and warn people off buying from you. Have that. Have it!

I’d honestly give 0 stars if I could. This was my first and last time ordering something from them. There is no explanation as to why a pair of slides takes 16 days and 5 unhelpful phone calls to get delivered to my house. Always wondered what the hype was about true religion and I’ve gotta say, I’m thoroughly unimpressed.

Not sure what's happened at True Religion but it's undoubtedly gone down hill in the last few years. The once stylish Men's product line is now increasingly garish with many "Wickid" items now looking like they were designed by the same stylist who kitted out Ali G's wardrobe. Customer Service is also very poor with delivery of items ordered being haphazard owing to poor stock control, and refunds for returned items are slow at best, although no refund was provided at all for the items I recently returned despite numerous emails to Customer Service. Fortunately, Paypal provided a refund as the items were tracked and True Religion marked the package as received.

After placing an order did not receive any confirmation then i called the company. The customer care was awful, line has poor connection and could not hear me properly. I asked why i did not received an email to confirm you received my payment, she replied still in process and will take up to 10 days for delivery.