Eskute USReviews of eskute.com

Response from Eskute US· Apr 23, 2026

Dear Customer, We’re sorry to hear about your experience—it’s definitely not the level of service we aim to provide. At the moment, we’re unable to locate your case in our system, which may be why your issue hasn’t been properly followed up. Could you please contact the ESKUTE support team directly and provide your order number or contact details? Once we have that information, we will prioritize your case and work to resolve it as quickly as possible. Thank you for bringing this to our attention—we’re here to help and make things right. Best regards, ESKUTE Support Team

Response from Eskute US· Apr 16, 2026

Dear Customer, We’re sorry to hear that the assembly process was more difficult than expected, especially regarding the clarity of the instructions. Your feedback is very important to us, and we have already shared it with our team to improve our manuals and make the process more beginner-friendly. Could you please let us know which model you purchased? If you still need any assistance with the assembly, our support team is always here to help and guide you step by step. Thank you again for your feedback, and we’re here if you need any help. Best regards, ESKUTE Support Team

Response from Eskute US· Apr 15, 2026

Dear Customer, We’re sorry to hear that the battery performance hasn’t been consistent and understand how frustrating that can be for daily use. Could you please let us know your bike model so we can assist you more accurately? Battery range can vary depending on several factors such as rider weight, assist level, throttle usage, terrain, and temperature. However, if the battery is draining unusually fast, it may indicate an issue. Please feel free to contact the ESKUTE support team directly — we’ll be happy to check this for you and arrange a battery replacement if needed. We’re here to help and will do our best to get this resolved for you. Best regards, ESKUTE Support Team

Response from Eskute US· Apr 13, 2026

Dear Customer, Thank you for your feedback. However, we would like to kindly clarify that we are ESKUTE, and we are not affiliated with QLifeBike—they are a completely different brand and company. Based on your review, it seems there may have been a mix-up. We recommend double-checking the brand of the product you purchased to ensure the review is posted for the correct company. If your feedback was intended for ESKUTE, please feel free to reach out to us directly with more details—we’re always here to help and resolve any issues as quickly as possible. Best regards, ESKUTE Support Team

Response from Eskute US· Apr 13, 2026

Dear Customer, Thank you for your feedback. We’re sorry to hear that the ride did not feel as smooth as expected. Could you please let us know a bit more about what you mean by “not as smooth”? For example, is it related to the suspension, motor assistance, or general riding comfort? Our support team would be happy to look into this with you and provide adjustments or solutions to improve your riding experience. Please feel free to contact us directly—we’re here to help! Best regards, ESKUTE Support Team

Response from Eskute US· Apr 13, 2026

Dear Customer, We’re really sorry to hear about your experience, and we truly regret that our service did not meet your expectations. We understand how frustrating it must be to deal with tire issues, especially when the size is not commonly available locally. While tire punctures can happen due to various reasons such as road debris or tire pressure, we acknowledge that accessibility to replacement parts is just as important. Although inner tubes are considered consumable parts and your purchase was made some time ago, we still want to support you. We’re happy to offer you a free replacement tube—please just confirm your current shipping address with us, and we’ll arrange it as soon as possible. We also appreciate your honest feedback. It helps us identify areas where we need to improve, especially in parts availability and after-sales support. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Best regards, ESKUTE Support Team

Response from Eskute US· Apr 9, 2026

Dear Customer, We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. We sincerely apologize for the delivery delay and the scratch on the frame — we understand how important first impressions are, and this is not the experience we want for our customers. Regarding the delayed response, this was due to a combination of weekend backlog and recent holiday closures, but we fully recognize that this is not ideal and we are actively working to improve our response times. To make this right, we would be happy to offer you compensation for the inconvenience caused. Please feel free to contact our support team directly so we can assist you promptly. If there are any other issues with the bike, don’t hesitate to reach out — we are here to help and ensure everything is resolved to your satisfaction. Thank you again for your feedback, and we hope to regain your trust. Best regards, ESKUTE Support Team

Response from Eskute US· Mar 31, 2026

Dear Annie, Thank you for your feedback. I’m truly sorry to hear about your experience and understand your frustration. First, I would like to clarify that our bikes are designed and classified as electric bicycles (e-bikes), not motorcycles. They are manufactured to comply with general e-bike standards. If the speed setting exceeds local regulations, it can be adjusted via the display to limit the speed (e.g., below 32 km/h / 20 mph) to meet local requirements. We would be happy to provide guidance or a video on how to do this if needed. That said, I sincerely apologize for the experience you had with our customer service. This is not the level of support we aim to provide, and I’m very sorry if our communication caused confusion or frustration. Regarding your return request, we are here to make this right for you. If you would still like to proceed with a return, we can arrange a prepaid return label at no cost to you, and once the bike is received, we will issue a full refund. Please feel free to contact us directly so we can prioritize your case and resolve this as quickly as possible. We truly value your feedback and the opportunity to improve. Kind regards, ESKUTE Support Team