Raul M.
Posted
excellent customer service
I contacted customer service about one of my v100 tires that went flat after 3 weeks of purchase. Jade kindly helped me with the process of getting a new tube. Fast and very helpful.

Excellent
700 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Eskute Bike is a fast-growing ebike company. We keep offering more choices to people who e-bike to commute and those who e-bike for leisure. It strives to capture a confident, carefree life intended for customers by relentlessly inventing creative innovations.
Eskute US (eskute.com) has 700 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
Showing 623 reviews with 5 stars · Clear filters
Raul M.
Posted
I contacted customer service about one of my v100 tires that went flat after 3 weeks of purchase. Jade kindly helped me with the process of getting a new tube. Fast and very helpful.
Dan S.
Posted
Excellent customer service. Replaced parts were quick to fix. Thanks for greet customer service.
Clayton K.
Posted
This bike has given me freedom and perfect for grocery shopping I have 166 miles on it Great riding experience
Patrick A.
Posted
Jade was great and responded quickly about the issue I was having.
Lance J.
Posted
Jade has been very helpful with my issues with front suspension. Sending emails and updating me about when my replacement will be shipped ..so hopefully when part arrives issue with be fixed .she has been very helpful and return emails on a timely fashion .thank you jade for making this easy .it's very appropriated
Jax C.
Posted
Customer service was responsive. The quality of the bike is excellent given the price.
Edmund
Posted
Bella gave me an awesome experience. Quick and East
Alex S.
Posted
I have ordered a total of four eskute d200s for my family and everyone loves them so far. When needed, customer service has been responsive and super helpful. I will always recommend Eskute. My only complaint is the tires seem to be a bit warped on all four of our bicycles, the rim is good but the tire looks wobly when riding. It does not affect ride quality aside from the visual side from the rider. Assembly is quick and easy, you may have to adjust the brake calipers during setup though. Only one of my bikes did not need a caliper adjustment to correct rubbing.