EROMMYReviews of erommy.com

This has the potential of being a nice gazebo but the instructions lack instruction. I am not sure why words are not included. Some of the images are easy to decipher but others are not. There have also been many cases where the holes don’t align. This has resulted in my husband using his tools to make it work. Currently stuck on the roof placement. I have reached out to Erommy for further assistance to no avail. I ordered the 10*13 gazebo with polycarbonate roof.

I purchased a Erommy 6 x 4 FT Outdoor Storage Shed, Resin Garden Tool Shed with Lockable Double Doors from Wayfair. Mine came missing part and Wayfair was unable to obtain them. The assembly is beyond difficult. You have to hold several pieces together while installing others. The directions don't have clear pictures so you can't tell which direction to install parts. I did this a friend who assembles furniture for another company and it took us 12 hours! The panels are week and flimsy and incredibly difficult to slide the tongue and groves together. I had the modify the doors to make then close properly and add a metal strip to keep water out. After 3 months the walls are beginning to bow from the sheds own weight and the screws are starting to fall out of the porous plastic. This shed is beyond cheap and I wish I had never purchased it.

One box of five had been torn and retaped but the bag of bolts to assemble the gazebo was missing. Emailed them several times, kept getting "our warehouse is really backed up". Never did get the hardware, bought them on Amazon. They gave a $30 refund, big deal! Stay away!

Missing parts and slow response

**1 Star — Very disappointing experience with EROMMY** My experience with EROMMY left me extremely disappointed. What concerned me most was not just the problems with the order, but how difficult it was to get a clear and satisfactory resolution afterward. Customer support was frustrating, and I did not feel that my concerns were handled properly. After looking into the company further, I found additional warning signs that made me even less comfortable recommending them. BBB currently shows an F rating and a significant number of complaints, with many complaints involving damaged or missing parts, defective products, communication problems and refund/return disputes. I also found other customers describing similar difficulties getting issues resolved. The return policy is another concern. Although the site promotes a 60-day return period, the detailed terms contain important restrictions, including possible restocking charges and conditions around return shipping and defective products. That is something I think customers should read carefully before paying. There are also mixed customer experiences online, so I am not claiming that every order goes badly. But based on my own experience and the broader complaints I found, there are enough warning signs here that I would personally be very cautious about placing a large order with EROMMY. For me, the biggest issue was the lack of confidence that problems would be resolved after payment. I would recommend thoroughly checking the return terms, warranty conditions and customer-service record before ordering.

Over 100 missing parts and they are saying 2-3 weeks before I will get the replacements!!! No one will talk to me and I took off work to put this together only to find out the parts are missing...stau away and pay tje extra $$$ from a product from a reputible company!!!

Well I received a response from Erommy, to make a long story short. Erommy referred me to TIKTOC, since it was ordered thru their website. I have contacted Tiktoc numerous times to ask for a refund and waiting for a response. It's been four months since I ordered this Gazebo and I have gotten the runaround from both Erommy and Tiktoc. Erommy got 500 dollars from me for an incomplete order and Tiktok has been quiet. I just want to caution you all that order thru Tiktoc, they will not help you need it most. And if you want a Gazebo, go thru Lowes or Home depot, trust me, it's not worth the hassle I've been thru trying to order on line.

Installed polycarbonate lean-to July 2025. Product has significant wear after 1 year. Sent a message to company with pictures, only for them to reply that it looks like “normal” wear. Literally, 100’s of tiny little holes in cover. They also stated that the one year product warranty had expired. I absolutely do NOT recommend this product. CHEAP. CHEAP. CHEAP.