EROMMYReviews of erommy.com

It could be great but there are many manufacturing defects. You would think if this was cut out by machines all the parts would be the same and fit but they don't. Directions are horrible. Once you put it together, the next one would not be that bad, but trying to figure out the directions is ridiculous. Customer service is atrocious. Cannot get anyone on the phone and they don't listen to your problem, they just send out some generic reply that's not even close

I ordered the blue two seater ride on car for my son and daughter. I purchased it along with a 1 year warranty that was offered. First, it took almost two weeks to get delivered, but I won’t blame Erommy for that as I’m sure the shipping carrier, FedEx, that was used is to blame for that. Second, I received the car and a part was busted and cracked. In spite of this unfortunate finding, I still assembled it for my kids because they had been so excited to finally get the car I didn’t want to tell them a piece was broken and I’m we need to contact the company and get a replacement. After attempting to fix the broken part as best I could, I assembled the car EXACTLY how the directions instructed. After a few days of riding and playing in the car, the entire bottom/metal piece that holds the main body of the car (that came assembled in the box by the company) became unscrewed and fell/dragged the ground. I flipped the car over to get a better look at what happened and it appeared the screws, that held this metal to the body of the car, had all fallen out. Again, I attempted to fix the problem myself before reaching out to the company and purchased new screws and reattached the metal to the body where it previously was held together. Unfortunately, this car is so poorly/cheaply made and the screws just kept falling out, leaving the car unable to be used. I reached out to customer service to figure out what I needed to do to use the warranty I purchased and hopefully get a replacement. It has been 2 days now, and I still have not heard back from the company on this matter. Very disappointing that you can spend almost $300 dollars AND purchase a warranty and are left with customer service that are not doing their job and a company that sells a bunch of crap and doesn’t mind taking people’s money and selling them something that won’t even last a week!

Bought a 10x12 Erommy Pergola via Amazon. One of the corner pieces came missing rivets and I cannot finish pergola build. Tried contacting Erommy directly by phone and email. No response yet.

The canopy is falling apart and it’s brand new and not even up a week, total disappointment!

I ordered a fireplace via a third party vendor (Amazon) as a Christmas gift for my wife in December. When we removed items from the packing boxes there was a portion that came broken. Back in January I took pictures, uploaded and emailed to both the third party vendor and to Erommy. I was informed that the part would have to come from China. It's now mid May and nothing has been received. I even offered to go directly to the Ontario location to get the replacement part and was told that could not be done. I have left emails with no response.

I been contacting your company that my canopy arrived with missing pieces. I need a to return the canopy, I been ignored, trough emails, and many voice mails waiting for a call back. This is so awful and time consuming, I have a canopy I can’t use and 500 dollars, your company has taken. So disappointing and disappointing.

Bought a 10 x 12 gazebo from AM^ZON and was delivered on time. Had some dents and missing parts but was able to hide them. The first night the curtain zippers broke and tore completely off in a moderate wind. EROMMY responded with a $30 credit. I asked for a replacement and they absolutely refused to do so. I will not buy from them again. Highly doubt if they will credit me directly.

Does not replace broken or effective parts. Erommy support only responds by email. It generally takes 1-2 days for response. Same person each time Elsie. Purchased a $4000 Pergola along with shipping insurance. Two sunscreen shades had a broken part internally which disabled the function of the pull down screen. Erommy would not replace the screens or the two parts. I was directed to email the shipping insurance company to try and settle through them. The product purchased is not functional for the purpose I purchased it for. I have wasted $4000 on a product. Update 6/5/2025 In working with insurance that was purchased for shipping for the product XCotton, they worked with Erommy in getting our replacement parts. Everything new parts were received in good working order.