SchoolspecialtyReviews of eps.schoolspecialty.com

This company is not reliable. SchoolSpecialty.com takes your money, holds onto it for over a week, and then cancels the order without so much as an email to inform you that they canceled your order. This would be a horrible way for a business-to-consumer company to operate, but it's even worse considering they are a business-to-business based company.

I placed an order on amazon for 12, 1 pint bottles of underglaze for ceramics. It was an incredible price but it very clearly stated that it was for 12 pints. In the specifications, it listed it as 2 oz each, but the shipping weight was 20 lbs. so I thought that was a typo. I received 12, 2 oz bottles. I immediately requested a return based on incorrect information. They replied saying that the info was correct and if I wanted to return it, they would charge me a 15% restocking fee plus return postage. At the bottom of their email, it showed a chart, listing the amazon order number and the description of the product: 12, 1 pint bottles! I took a screen shot of the amazon page and resent to the seller, stating that I had proof that their description was incorrect. I also called the company directly. Less than an hour later, I received an email from the same person who told me their site was correct, telling me that now their site was incorrect!! Not only were they not charging me a restocking fee, they told me not to even return the item. Wow. The bottom line is don’t order from this company, but if you do, read the small print.

This company is scam. Ordered online. No item shipped. Charged to my credit card. No customer service response....

Avoid. Ordered $600 supplies worth which site stated were in stock with next day delivery. 6 days later, call to find when ship date was. Apparently items were out of stock and site was not updated. No communication, zero responsibility. Concluded conversation with Representative asking if i was interested in anything else from their site! Absolutely ridiculous business practices. Avoid.

I ordered something from this company. The website indicated “in stock, shipped in 2-3 business days”. After I placed my order, I only received 1 confirmation email from them for my order, then nothing else after to inform that they are on back order. A couple of weeks later, I contacted someone through chat, and found out the item was on back order. The rep disconnected my chat after I asked why they’d charge me if they were on back order. No follow up emails about the order, nothing at all. Terrible! Never do business with them!

My experience with this company has been sub-par, to say the least. First I order somethings and they did not have two of the things I ordered. They claimed they were on backorder Unfortunately, they were the two things I needed the most. They said it would ship in a couple of days but I did not hear anything from them for almost two weeks until I contacted them. Then miraculously it was shipped that morning but the tracking had not updated. The link for their website did not work at first but when I used it the next day it worked but would not give me any information. Their chat person answered my questions but I find it odd that they were shipped the same morning I contacted their company. I am not happy with their company or their customer service. I will not be using them again and do not recommend them. Their service and customer service are terrible.

I returned ONE item that they received on 9/13. I called on 9/27 because I still have not received my refund, I mean I think two weeks is plenty of time to issue a refund. Was told I would receive it the following week, so waited and still nothing! I called back and spoke with a "supervisor" Quinn who told me it was sent to the wrong warehouse and they need to figure that out first. Excuse me? I'm sorry, everybody is acknowledging the fact that the item was received, proper costumer service would issue out the refund and figure out the behind the scenes problem later. So here we are another call on 10/4, another supervisor, Sarah, another bogus story and no refund! Do not order from this company, not only is their system terrible but their customer service is even worse!!!!!

I am a principal and ordered 1000 planners for my school. They were supposed to arrive last week. The company has no tracking info or any info about if or when they shipped. We have been on the phone daily for a week and a half with no resolution. I asked to speak to management and was given the run around. School starts in a week and we may not have planners for the students. We will never use them again as this is enormously inconvenient and unprofessional