epicwaterfilters.comReviews of epicwaterfilters.com

Industrial Supplies

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3.1

Average

131 reviews

epicwaterfilters.com3.1Average

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About epicwaterfilters.com

epicwaterfilters.com is listed under Industrial Supplies.

epicwaterfilters.com (epicwaterfilters.com) has 131 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.

Website: epicwaterfilters.com
Category: Industrial Supplies
Listed on Rated Honest: 2026

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Kristin K.

Posted Jul 12, 2024

Longtime Epic customer

I've been an Epic customer for close to a decade and although they never fully or directly answer questions via email and nobody's ever answered the phone, their customer service when it comes to faulty or underperforming filters is impeccable. We have multiple personal bottles and the Pure pitcher. Anytime we've had a filter issue, whether difficult from which to drink or just stops filtering after only a few weeks, a new filter is immediately sent out. Prior to the Everytap and Everywhere, which are the only individual bottle filter options now, we only had one issue over the years. Pure Pitcher filters are constantly a problem with maybe every 3rd working as intended. We only use it to make coffee, filling it once every day, so it should last 4-5 months, according to their website. I'm in a small NH town with very clean water, right from a river, filtered through the town system. It always varies but a few have lasted the 4-5 months as indicated, while most don't last half that time, which tells me it's not my water. Had I left this review a few years ago, 5 stars, hands down. They seem to be slipping though and I hope it's just a fluke. We love Epic and don't want to go back to bottled water.

Response from epicwaterfilters.com· Oct 5, 2026

Hi Kristin, thank you for being a longtime customer of ours. I'm glad that when our products weren't lasting as long as they typically do, our customer service resolved this swiftly. I'm sorry that when you came to us with questions specifically, though, they never seemed to be fully answered. I know this is a very late reply, as we are just now getting involved with Trustpilot, but if you have any questions, feel free to ask here or through Facebook or Instagram. As we've grown, so has our customer service, and you can absolutely still go to them with questions as well. Thanks for all the support over the years and for this feedback.