epicwaterfilters.comReviews of epicwaterfilters.com

Response from epicwaterfilters.com· Sep 26, 2026

Hi Denis! We’ve been trying to get in touch with you, but it looks like our emails may not be getting through. Could you please email us at [email protected] and confirm the best email address and phone number where we can reach you directly? If you have an alternate email address you’d prefer us to use, feel free to include that as well. Thank you! We look forward to getting in touch with you.

Response from epicwaterfilters.com· Sep 24, 2026

We're truly sorry for the frustration you experienced, both with the defective filter case and the difficulty getting the support you needed. We understand how disappointing it must have been not to receive clear answers when reaching out for help. This is certainly not the experience we want for our customers. We're glad you received a replacement, and we appreciate your feedback as we continue working to improve our products and customer service. If you need any further assistance, please contact us directly at [email protected], and our team will be happy to help.

Response from epicwaterfilters.com· Oct 5, 2026

Hi, can you please reach out to us at [email protected] and include the word "agent" in your email, along with your order number and a short description of the issue? Filters should not be lasting only 3 weeks. Please reach out so we can make this right.

Response from epicwaterfilters.com· Oct 5, 2026

I'm sorry you've had to deal with this Tobin. Can you please reach out to customer service at [email protected], include the word "agent" in your email, along with your order number and a short description of the issue? They will be able to help troubleshoot and make this right. Thank you for this feedback.

Response from epicwaterfilters.com· Oct 5, 2026

Hi Catherine, this genuinely sounds so frustrating, and I'm so sorry our customer service did not do a better job explaining the situation. It is also a great failing on our part that we did not press our UK distributor and work with them closely enough here to make sure they didn't run out of stock of product. We have since become closely tied to our UK distributor, making sure they are a proper reflection of us as a company. It is possible the responses were automated answers to questions, but it should have never gone on that long if that was the case. We are just now getting involved with Trustpilot, so I apologize for the late reply, but if you reach out to customer service, please say you need an "agent" in your email to ensure you get someone from our customer service team immediately. Again, I apologize for all the ways we were lacking when dealing with this situation.

Response from epicwaterfilters.com· Oct 5, 2026

Hi David, I'm so sorry that the last time you checked, our filters were out of stock in the UK. Our replacement filters should have never gotten to that point there, as our customers rely on their availability for clean water. We have done a lot of updating with the UK over the past year and now work very closely with our UK distributor. I also apologize greatly for the late response, as we are just now getting involved on this platform.

Response from epicwaterfilters.com· Oct 5, 2026

Hi Keri, was this our old Pure Filter? On occasion these would crack in shipment. Having this happen twice is very unfortunate and unacceptable, and I apologize greatly. Thank you for the feedback.

Response from epicwaterfilters.com· Oct 5, 2026

I'm so sorry you had this experience with our pitcher. The lid not going back on was likely because the reservoir was placed in backwards. There are arrows on it, but they can be difficult to see since the reservoir is all clear. There are also instructions for this in the manual, but since this wasn't your first time assembling it, it makes sense why none of this helped fill the gap as to what was making the lid not sit properly. I apologize for the late reply, but if you'd like, I hope we could still make this right. We do also sell a Navy Blue Pitcher without a Bamboo Handle. If you click on the Pure XP Pitcher on our website, there are two options for pitchers, though the bamboo one is the main image that shows before clicking on the listing. If you'd like to reach out to customer service at [email protected] about this failing on our part, please write "agent", include your order number, and a short description of the issue to speed up their ability to help in making this right.