EntirelyPetsReviews of entirelypets.com

It has never taken this long. I understand it was back odered but then it sat i kansas fot like 4 days i ordered in time so my dog wouldnt run out but he was out for 4 days and had began to itch again Thanks

Company offers coupons they don't honor. They send shipments you never requested. I received an order Oct 14 that I didn't order and July when I last ordered from them it arrived at a questionable temperature so I wasn't sure it was even good. Apparently the only way to cancel the account is call them.

Extremely disappointed with this company. They have good coupons and low prices but don’t update their website to reflect when items are out of stock or back ordered. Twice now I have placed an order only to find out a week later that my shipment is being delayed because an item is on back order. This last time I called asking if the in stock items could be shipped immediately and was told they could and would be. A week later, I’ve called numerous times and keep being reassured that the in stock items, which happen to be HEART MEDICATION FOR MY 14 YEAR OLD DOG!!!!!!!!!! are being processed only to speak with someone later to confirm only to find out that they in fact still have not shipped!!!!! I was actually reassured twice that they without a doubt would ship today, only to call back later and be told that they “should” ship in two days! If you try to speak with a manager or supervisor you’re told that they aren’t in at the moment. I’ve been trying for almost two weeks now to get medication that my dog needs to survive, medicine that I have paid for yet still have not received and that hasn’t even shipped yet! Definitely would not recommend this company if you need medication because it’s questionable as to if and when you’ll actually get it!!!!!

Decent prices. I had to call 3 times to get my promised 15% discount. Still don't see it on my bank statements. Their website absolutely sucks.

Ordered AminAvast and Cosequin for my Cat on May 8. On May 10, Entirely Pets shipped the AminAvast and showed the Cosequin as being on backorder. The site should have shown that before I was able to order. I have called multiple times over 2 weeks only to have my calls disconnected after waiting on hold for the next available rep. I have sent a email and received no response. I have selected the veterinarian option on the call to leave an voicemail message again with no response.

I placed an order March 20, 2020 and it is supposedly being shipped today, over 2 months later (it's May 28). No indication that they were backordered until I reached a customer service rep. In the meantime, emails have not been responded to, long wait times on the phone, and I've been given wrong information from the customer service people, leading me to believe I should have received the items by now (Oravet chews for my dog). Very frustrating. Additionally, not one customer service person said they were sorry until I pointed that out. I've been nice despite my frustration, mainly because of the pandemic, but the company and their service reps are inadequate. I bought the chews here because of the price, but it's cost me more in time and frustration. Do yourself a favor and avoid.

Be aware - Courteous people on customer service but Entirely Pets delivers no follow through on commitments made. Advertised delivery is way beyond the maximum times they state. I placed an order for Rx medications. Called immediately to expedite. They said sure, but that did not happen. Order sat around in pharmacy for 3-days. Called again to "get it out of pharmacy". They said yes and that took 3-days. However, they confirmed 2-4 day shipping. And that never happened. Called and they said it was corrected. Again false. Another call and 28 hours later - no action for improved delivery. The 2-4 days delivery is now 8-days and counting with the best possible delivery being promised now 12 days. Entirely Pets said they would issue a partial credit as I now need to go to vet and purchase Rx meds. And that credit has not happened either, though they billed me instantly when I place my order.

So frustrating ever since I entrusted them with my dog's prescription. I have to call to re-order, doesn't work online. Over half the time delays in their shipping the item even though they have the Rx and there are refills. No response to phone message, email, chat. This is an expensive prescription, $100/month, so I only order once/month and have to go through this frustration.