Average
555 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Entertainment Earth is a major retail and wholesale seller of Action Figures, Toys, Replicas, Collectibles, Bobble Heads, and More! From Star Wars and GI Joe, to The Simpsons and Anime. Manufacturers such as McFarlane, Sideshow, Dragon, Mattel and many more!
Entertainment Earth (entertainmentearth.com) has 555 customer reviews on Rated Honest, with an average rating of 3.6 out of 5.
Showing 347 reviews with 5 stars · Clear filters
showstopper
Posted
had an issue with my order. called and spoke with Donald who was excellent to work with and resolved my issues within minutes. Thanks!
Response from Entertainment Earth· Apr 26, 2023
Thanks for your review!
Brandon
Posted
Hands on the best customer service. Needed a Pop for a convention and Donald helped me to get the item accordingly.
Response from Entertainment Earth· Apr 13, 2023
Thank you, Brandon!
Larry G.
Posted
This is a great company got a package today box beat up but thanks to awesome packaging the item wasn't hurt. Plan on buying more from you in the future.
Response from Entertainment Earth· Apr 13, 2023
Thanks for your review, Larry!
Darrin
Posted
I just spoke with Donald about an issue I had with a figure I purchased. He was accommodating and great to talk with. Honestly the best customer service I’ve seen in the longest time. I’ve never had issues really with any of the product they sent me. But the couple times I’ve had issues I have had nothing but the best customer service from this company. Which is why I will always use them for my purchases. Thanks guys.
Response from Entertainment Earth· Mar 30, 2023
That's so great to hear, Darrin. Thank you for taking the time to share!
Kelley S.
Posted
I have been ordering from Entertainment Earth for quite a while and have not had any issues with quality of product or shipping...until recently. The problem had nothing to do with EE but with the USPS returning shipped items. Fortunately, I called and was lucky enough to speak to Donald. He patiently reviewed my account, cleaned it up and confirmed my re-shipments as well as a few other helpful tasks. This is only my second call to EE and, first let me just say, I appreciate how quickly I am able to speak to a live rep...without going through a lengthy call routing system. But both expe3riences were very positive. And I really appreciate how Donald was able to get things fixed on this most recent call. Highly recommend Entertainment Earth and their excellent customer service!
Response from Entertainment Earth· Mar 23, 2023
Thank you for taking the time to detail your last experience with us, Kelley. We're so glad to have had the opportunity to assist you!
Lance
Posted
I am always happy with Entertainment Earths commitment to customer service. I reached out to Donald and explained the issue with my items. He responded with the perfect solution for this situation. I will continue to do business with a company that offers quality products and stands behind their commitment to customers.
Response from Entertainment Earth· Mar 23, 2023
Thank you for your review, Lance!
JT
Posted
Donald provided outstanding customer service and was extremely polite throughout the entire call. It was truly phenomenal customer service that he provided.
Response from Entertainment Earth· Mar 23, 2023
It's so great to hear about the positive experience you had with Donald, JT. We appreciate you taking the time to share!
shane H.
Posted
Donald made my experience wonderful. He actually listened and cared about my damaged merchandise complaint. He deserves a raise or a promotion. Great customer service.
Response from Entertainment Earth· Mar 24, 2023
We're sorry to hear that you received a damaged item! Although, we are truly glad that Donald had the opportunity to help make it right under our Mint Condition Guarantee™. Thanks for your review, Shane!
