Bad
49 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
EnergyBet offers a modern platform for sports betting and odds online. You will find here all the sports events online. Feel the true energy.
EnergyBet (energybet.com) has 49 customer reviews on Rated Honest, with an average rating of 1.8 out of 5.
Showing 38 reviews with 1 star · Clear filters
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Posted
Customer support = dumb as a rock.
Response from EnergyBet· May 14, 2021
Dear Customer, We are very sorry to hear that you are not satisfied with our services. May we kindly ask you if there was any request or query from your side that was not handled as per your expectations? Let us know how we can assist you and we will definitely get back to you. Kind regards, EnergyBet Team
Michael A.
Posted
Incompetent and rude staff. Match voided that was part of my accumulator bet. smarkets had returned my stake within 30mins of game not kicking off. i was told my the live chat agent she would message someone about it and email me when someone responded to her but it would take up to 48hrs. Save your time and avoid this website.
Response from EnergyBet· Mar 16, 2021
Dear Michael, It’s a pity to hear, that your experience with EnergyBet so far, was not as you expected. We do value our customers' feedback and we are doing our best to provide support and entertainment our players are looking for. We are sorry to see that you had impression that our staff are incompetent and rude. We have reviewed your communication with us via LiveChat and we have noticed you got answers to your questions and clarifications as requested. What was out of our hands is that one of your combi bets was voided due to cancelled match and the other two selected bets were for events that still haven't take place, therefore we had to simply wait for them to be settled in due course. When this happened, your winnings were credited (with couple of hours delay due to technical break ) and your payout has been processed next morning. We hope to get a chance and regain your trust should you choose to bet with us again. Please feel free to contact us via email to [email protected] or via LiveChat, if you have any other questions or concerns. We will assist you with pleasure. Kind regards, EnergyBet Team
Awais A.
Posted
Got blocked on registration with no reason provided as to why
Response from EnergyBet· Mar 16, 2021
Dear Awais, Thank you for your review and we are sorry about your experience. However, you have been given explanation that your registration has been blocked by our system and cannot be continued. We have also justified our decision as per our Terms and Conditions: 4. Registration Information o. A CLIENT’s registration may be refused or closed at the operator’s sole discretion (...) Please be informed that this might be due to multiaccounting, fraudelent IP or use of Proxy connections which we do not allow. All the best, EnergyBet Team
ThePunk
Posted
Blocked on registration, didn’t even get a chance to sign in! Received an email saying I wasn’t eligible, despite not even having started. Gotta laugh at companies like this. :-)) Reading the reviews on here I’m glad they blocked me before I put my money in. I regard it as a lucky escape and would caution ‘buyer beware’. If I had read these reviews first I wouldn’t have attempted to join. Edited to add: despite the comments below, I DID provide the information requested by Trustpilot to verify my account. So my comments stand.
Response from EnergyBet· Mar 16, 2021
Dear Customer, Thank you for taking the time to review EnergyBet. We have requested more information about your account via TrustPilot, however you have not responded. We are unable to identify your players account and as a result, we can't address the feedback you raised. Please contact our Support Team via email or LiveChat and we will be happy to assist you. Kind regards, EnergyBet Team
Har
Posted
Joined Energy bet at 11am yesterday 20th Jan. I was able to register an make a £900 deposit. I had already seen a football game I was happy with and wanted to place a bet. Gone to place it an it states error insufficient funds. From experience I always send my documents for verification before betting, causes less issues and delays down the line. So, I had uploaded my passport, front and back images, a bank statement dated 16th Jan, images of my bank card I would deposit with, front and back. All crystal clear images (and previously used to validate elsewhere without a single query). I do a chat after being unable to bet. Only to be told I'm blocked from betting and depositing/withdrawing until data checks completed. Explained I had already uploaded everything needed to verify account. Told up to 3 working days to wait for verification. Email asking me to complete a gambling questionnaire - COMPLETED Email asking for employment status, salary, own property, source of funds - COMPLETED Email asking for an image of me holding my passport -COMPLETED Email 12hours later stating mugshot holding passport has been rejected, I'm required to take a photo of myself holding my passport and a piece of paper with today's date on. -COMPLETED Account is still blocked for use, can't access my money, place bets, withdraw, deposit etc. This site has caused me nothing but unnecessary stress and hassle, they have requested that much information I query the safety of my information, they have enough information to steal my identity!! Like I said these documents have been used on big bookmakers like bet365 and sky bet who had no issues with them whatsoever. Never been through anything like this before. I will continue to update the review as the issues continue... Har111
Response from EnergyBet· Mar 23, 2021
Dear Customer, We appreciate the time you took to leave us your feedback. We are really sorry your experience with us was not as expected. We are constantly reviewing our processes and handling times and we take every customer feedback seriously. We have checked your account and you have indeed responded to our questions and documents request and we can also confirm that documents verification was completed on the morning of 22nd of January, so in less than 48 hrs. We do however aim to reduce handling times as much as possible. Our Responsible Gaming department has set deposit limits for you according to your declared income and your services were about to be unblocked, however you have decided to close your account the same day. Please note that we appreciate your cooperation with documents request and we are sorry you decided to close your account due to this. Kind regards, EnergyBet Team
Read A.
Posted
This outfit is the lowest of the lowest, if you win anything and try to withdraw you will pay a fee. I Withdrew 25.00 and charged £4.64 then withdrew 30.00 and was charged another £4.64. They came up with the crappy excuse that punters can only make ONE free withdrawal a week without charge... NO OTHER BOOKIE does this kind of crap... it is pure theft. As they are based in MALTA it's difficult to do anything about this scam... Also NONE of the 3 staff employed by this mickeymouse company has a clue about anything so waste of time communicating. If u email the company u get a reply from one of the 3 staff... AVOID LIKE THE PLAGUE..... DREADFUL SCAMMING COMPANY...!!
Mr A.
Posted
Truly awful company. Nice colour scheme and pretty website is the best thing I can say about them. Website very clunky and frustrating. Chat just doesn't work. Preferences change as soon as you click on a different section i.e. fractional/decimal, time frame. Just avoid
Brian F.
Posted
Give this firm a wide berth. The terms of their reload bonus offers in particular are extremely onerous and they will use them to keep your money if you make the mistake of actully winning there.
