Brian L.
Posted
Untrue Refund Policy
I ordered some glasses that cost £62. When I received them they were very poor quality and completely useless for reading or distance. I tried to return via the 30 day refund policy. However I was told it would cost me €30-€50 in shipping to do this. Instead they told me to keep the glasses and sent me £14 as a refund. So it has cost me £48 for an item to throw in the rubbish bin - disgusting!
Response from Elleseandco· Sep 14, 2026
Hi Brian, Thank you for taking the time to share this with us — and we're genuinely sorry that your experience fell so far short of what it should have been. Reading your feedback, we can completely understand the frustration, and we're sorry you were left feeling let down. This isn't the standard we hold ourselves to, and we want to make it right. Our team is looking into your case now and will be in touch shortly to find a resolution with you. Kind regards, Sarah Customer Care, Ellese & Co

