Poor
209 reviews
ElgatoHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Elgato is a world-leading provider of audiovisual technology for content creators on all video sharing platforms.Synonymous with quality and performance, Elgato products are either state-of-the-art inventions in their own right, or reimagined technologies designed to revolutionize creative workflows. Software and firmware are frequently updated to keep producers at the cutting edge of their craft. And cross-compatibility delivers a seamless user experience that keeps evolving as the Elgato ecosystem grows.Elgato was founded in 1999. In 2018, Corsair Gaming, Inc., acquired the brand and its employees. Based in Germany and California, Elgato distributes products in over seventy-five countries around the world.
Elgato (elgato.com) has 209 customer reviews on Rated Honest, with an average rating of 2.9 out of 5.
Showing 86 reviews with 5 stars · Clear filters
Michael S.
Posted
Responsive and a pleasure to deal with! I was treated with respect and care by their customer support team. Elgato makes high quality streaming equipment and their customer support is top notch!
Ilya F.
Posted
The guy was very fast responding , helping , shares with his team with my problem , thank you for the support !
Thomas
Posted
Amazing customer service, made an RMA for a webcam and was insanely helpful
Alt A.
Posted
Bought a HD60, Had troubles connecting it in OBS, Contacted support, The guy who reached out was nothing but helpful, and managed to get it both working in OBS, and the newest Game Capture software version, which wasn't working before. Whoever is in charge over at Elgato, PLEASE give Thomas from Tech Support a raise.
LS
Posted
Tolle Produkte! Bin sehr zufrieden! Netter Support und schnelle Ersatzteil Lieferung! Danke, gerne wieder!
Nahuel.style
Posted
Easy, fast and helpful the customer care, 👌 👍
James D.
Posted
WHAT MADE THE EXPERIENCE GREAT WAS CASS, THE PERSON WHO ANSWERED THE PHONE. IF I WAS REQUIRED TO GIVE A 1 WORD DESCRIPTION OF CASS, IS THIS. PROFESSIONAL. CALM, KNOWLEDGEABLE, I CANNOT SAY ENOUGH KIND WORDS. I TOLD HIM AT THE CONCLUSION THAT MY SAYING "THANK YOU" WAS IN MY VIEW, INADEQUATE. BECAUSE OF HIS KNOWLEDGE, HE SAVED ME. I HAD WORKED ON MY ISSUE FOR 7 DAYS, IN LESS THAN AN HOUR HE HAD ME GOING. GIVE HIM A RAISE, EXTRA TIME OFF...PAID OF COURSE,
Response from Elgato· Aug 5, 2026
We're glad to hear that the Team was able to help! Let us know if we might be able to assist again in the future.
Mike N.
Posted
Product I purchased is Stream Deck+ and it is excellent. Easy to customize, and 3rd party plugins are available to download. Customer service response was excellent. They promptly answered to my questions.
Response from Elgato· Aug 2, 2026
I'm glad to hear that our Team was able to assist. Let us know if you might have further questions in the future!
