EGOReviews of egopowerplus.com

For the second time, an EGO CS1600E chainsaw has failed within a year of purchase, despite fully charged battery. Repairs seem impossible: the selling companies don't have the ability, can't get the parts, and EGO itself is almost impossible to contact. Their warranty is a useless piece of paper. In principle, the mowers (I have two) and saws are brilliant in design and initial performance, but the quality of assembly is poor, and the service support might as well not exist. A pity, because the relief from petrol fumes and noise was so enjoyable.

As a technician I see way too many ego pieces of equipment in my shop for repair or replacement. They are very poorly designed, I have had many two stage snow blower gearbox failures and all types of ego equipment have experienced electrical failure. The concept for the equipment is great but poorly executed for real world application. These machines require better electrical components as well as a shear pin for the two stage blower impellers to allow for inevitable small impacts of hardened snow or small pieces of ice. Also I have experienced time and time again new units failed right out of the box. Time to go back and do some homework. I am not exaggerating when I say I have a near 1:1 sale to repair average. Almost every ego that goes out the door comes back for a failure. One more added note, the warranty process needs to be revised and simplified for better customer satisfaction. These issues have been occurring since the start of ego and I have yet to see improvement. Same problems with these units are still occurring as of Feb/2023

In general, their tools seem good. Here's the catch.. when something goes wrong, their warranty is absolutely worthless in most circumstances. You have to file a claim and then try to get it fixed by someone who provides service on electric equipment. When I filed a claim for the mower, they gave me two options that were within 100 plus miles. They said it would be several weeks to a month before they could even look at it. Several weeks later, I was told it would be months before they could look at it. Both locations had an employee that told me it would never happen because they don't like working on ego equipment. I don't know if it's that they don't get paid well or it's not easy to work with the company, but they were pushing me to the back of the line and not servicing anything. So, here I am a month later with an 800 plus dollar mower that doesn't work. It was not even 2 years old on a five year warranty. It may or may not be egos fault, but, if they can't do anything to fulfill their warranty and their equipment breaks it's utterly worthless. Also remember, you open it, you void the warranty entirely! So, after waiting for a supervisor to call, who has not called after a couple of days now.. I'm going to be having a garage sale and recouping some of that money! That will include four batteries and their Chargers, the mower if I ever get it working again, chainsaw, pole saw and multi-tool, separate trimmer and the blower. Time to find a more worthwhile company to invest in.

$560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. They say you have a warranty then give you the run around two supervisors at that! This company is truly a joke save your money, energy and time !

Batteries are garbage. Need to constantly disconnect/connect the batteries when using as the tools stop. Hedge trimmer stop after around 1 hour total use. I have blower, hedge trimmer, chainsaw and grass trimmer. Absolute waste of over $1000.

The CS1804 chainsaw is top rated and worked well - when it worked. The plastic chain guard with tensioner has a plastic peg to anchor it in place, that broke in the first 2 weeks. I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. I received a case number and then nothing. Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. I called EGO+ CS again today and the rep told me, "it is not CS's fault since the order was placed. Somebody in the warehouse has to create a shiping label." I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them. I've asked for management follow-up again but have zero expectation of getting a call. End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it.

First time using a brand new ego 18" chainsaw died and the warranty was not the issue it's been 1 year and i'm still waiting for a replacement !

Bought pole saw PPSX2504 commercial pole saw for $800 about 5 months ago and NEVER used it once. Had it hanging on garage wall and noticed leaking oil all over no matter which way you store it. Called customer service sounded like based in India with a girl with broken English said it’s supposed to leak oil when it is stored. W T F !! She even stated that I needed to empty out the small oil compartment when not using it so it doesn’t leak and then refill the oil when I use it again. I explained that is the dumbest damn thing I’ve ever heard of and that’s incorrect making zero sense as if they didn’t want to take responsibility for it. Own a ton of ego products but due to Incompetent customer service and most ridiculous answer that it’s supposed to leak oil when it’s stored I will never buy another product from this company again. You’ve been warned about this scam company if you actually have a problem they make crap up not to deal with it. Run the other way