EGOReviews of egopowerplus.com

I own three ego products and have found all of them to be great. I recently decided to purchase a cultivator. Checking prices, they wanted $239 just for the head and I'd have to purchase an additional power unit for who knows how much. This company is good but they are pricing themselves out of the customer means. I'll be forced to purchase another brand for less than a $100. I believe they've just become too greedy. Unfortunately, they've lost me as a customer. Also, they're now using overseas support staff who don't understand the problems.

Batteries are terrible after a couple of years. Short life span and shuts off even though it's "fully charged". They expect you to buy new batteries that cost $200+. Customer sevice is terrible. Don't buy these products. I wasted a ton of money on multiple lawn products.

Move to battery....it will be cleaner and quieter.... Yes, that is what brought me to EGO. As a first time homeowner, I made the conscience decision to invest in something that is "the future" However, after 3 years here is what I have to say.. I bought the following from this company: 1. Lawnmower 2. Weed Whacker 3. Hedge Trimmer 4. Leaf Blower 5. 3 Batteries They all work great...when the batteries work great. Here in lies your biggest problem. The battery. 2 year warranties are handed out, but the battery is meant to outlast that 2 year warranty and then die due to "reaching it's lifecycle" (Direct quote from their customer support) OK so how much is a new replacement? $500... I asked to speak with a supervisor and it was declined and I was told tough luck, but you have to buy a new battery. How is this sustainable as a business if the consumer needs to sink another 3-500 into a battery every 3 years? It will never be as cost effective as gas... AVOID THIS COMPANY AT ALL COSTS UNLESS YOU WANT LARGE ONGOING COSTS BECAUS THE BATTERIES FAIL!

Subject: FOUR MONTHS – No Blower, No Answers, No Accountability To Whom It May Concern at EGO, Let me be clear: your customer service experience has been nothing short of a disaster, and your handling of my EGO 56V670C blower repair or replacement is completely unacceptable. You’ve had my blower for over four months. Both you and the dealer continue to tell me it has been "shipped back." Yet here I am — still with no product, no tracking information, no resolution, and absolutely no one taking responsibility. I am beyond frustrated. I have followed every step you asked, waited far longer than any reasonable customer should, and I’m done being passed back and forth between your support team and the dealer while getting nowhere. This is a total failure of communication, logistics, and basic customer service. At this point, I don’t want more excuses — I want results. Either return my blower immediately or send a replacement. No more stalling. No more "we’ve shipped it" lies. No more finger-pointing. If I don’t receive a real resolution within the next 5 business days, I will escalate this publicly and through consumer protection channels. That includes filing complaints with the Better Business Bureau, posting full details of this experience across review sites and social media, and informing others exactly what they can expect from EGO when something goes wrong.

Have a lawn mower and chainsaw. The chain is always falling off the chainsaw and although I took it to their local dealer ( not very local) there are evidently no parets available. The concept is great but with this level of service I would never recommend buying one

Battery life is terrible, and the price of replacement batteries outrageous. Brand new and fully charged, they don't come close to the Ah operation listed on the battery. 3 tools with interchangeable batteries, batteries spend more time on the chargers than they do in the tools. And forget about the 3 year warranty on the batteries, they'll find some excuse not to replace them. DO NOT BUY!

Drove one hour to service center for mower. NO update provided from repair center. After 2 weeks called Ego support in who knows what country and spoke with a prompt reading human and was told I was going to get a replacement mower in 3-5 days, It's now been 2 more weeks with no mower, no tracking information or expected ship date!!! Called Ego prompt reading foreigner support again with same stupid repeated line of soon to be shipped. This is the last time I will ever buy Ego. What a waste of money...

Wrong part in factory sealed box. Called them. They said part will be delivered in 2 wks. Never arrived. Called again and they said OH we need a picture of your receipt. Sent that and gave all serial #s again. Days go by, get an email of a picture. Pick the part you need. I send that in. Days later OH your receipt shows a shovel not a trimmer, what are the serial #s. Sent again. Today received an email asking for a survey but "give us a call." Called and asked if the part was on the way. Well NO you should have taken the shovel back before the 30 days were up....we're into 37 days, numerous emails and calls and TODAY we find out company won't honor their product and we should have brought it back to the store.