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325 reviews
Echelon FitnessHonesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a global fitness company dedicated to inspiring and motivating healthy living through state-of-the-art technology and applications, immersive content, and cutting edge entertainment while always engaging our member-based community.Echelon’s wide variety and high quality connective fitness equipment allow people to workout in their own space, in their own time and in their own way by delivering a community to inspire you, classes to challenge you, and instructors to motivate you. Experience connected home fitness unlike ever before with Echelon.
Echelon Fitness (echelonfit.com) has 325 customer reviews on Rated Honest, with an average rating of 1.9 out of 5.
Showing 226 reviews with 1 star · Clear filters
Ryan
Posted
Total lack of communication. Item was back ordered without any notification company upgraded item but never shipped the item. Order was cancel through customer service but never actually cancelled. Still waiting on refund after a month of back and forth with customer service.
Toni J.
Posted
I contacted customer service over a month ago and still have not received the replacement tablet/screen for my bike. I am paying for a service that I have been unable to use due to this unresolved issue. At this point, I feel compelled to cancel my subscription if this matter is not addressed promptly.
Response from Echelon Fitness· May 20, 2026
Hi Toni, Thank you for your review, and we sincerely apologize for the frustration this has caused. We understand how disappointing it is to be unable to use your equipment while waiting for a replacement. Our team has now been in contact to provide an update regarding your replacement screen, and we appreciate your patience while we work to resolve this for you. If you have any further questions or concerns in the meantime, please don’t hesitate to reply directly to our support team so we can continue assisting you. Kind regards, Echelon Fit
Michelle J.
Posted
NNO ONE REACHED OUT TO ME!!!!!!
Response from Echelon Fitness· May 19, 2026
Hi Michelle, We're so sorry to hear this! So that we can help you, please reach out to us directly and we will be happy to help! You can reach our customer service team here: https://support.echelonfit.com/new Kind regards, Echelon Fit
Monica P.
Posted
The videos are so limited and there is no music in them
Response from Echelon Fitness· May 19, 2026
Hi Monica, I’m sorry to hear you’ve had trouble accessing the content. It looks like the membership still needs to be activated before the content becomes available. Once activated, you’ll have access to all available classes and content, including videos with music where applicable. An activation email would have been sent when the membership was set up, but we'd be happy to resend this for you so you can complete the activation process. Please let us know if you’d like us to resend the activation email, and we’ll get that sorted for you straight away. You can reach us here: https://support.echelonfit.com/new Kind regards, Echelon Fit
Alan
Posted
1) Rowing machine arrived with a faulty video display arm (it won't lock into place). We purchased it online and Echelon support shrugged and told us to return it. Styrofoam packaging was mostly cracked and shipping it back was costly and annoying. 2) the monthly fitness app plan is FAR too costly: $40/month?! I can join a gym with far more equipment options for that amount. $10-$15/month would be more reasonable
Tom R.
Posted
I was unable to use the month of service I purchased. I would like to use echelon, but I am hesitant it will work properly
Response from Echelon Fitness· May 19, 2026
HI Tom, We’re sorry to hear you were unable to use your membership. After reviewing your account, we can see the membership was never activated, which is why no content was visible. Our support team did advise that activation was required when you contacted them, however at the time you requested cancellation instead. We’d still love for you to experience the platform properly, so we can add the 30 days back onto your account for you to activate and use whenever you’re ready. Our support team will be in touch to organize this for you. Kind regards, Echelon Fit
Heather H.
Posted
Never received so I can’t review
Response from Echelon Fitness· May 12, 2026
Hi Heather, We're sorry to hear you’ve not been able to locate your order. We can see the order shows as delivered on the tracking provided. We’d recommend checking with neighbours, any safe places around the property, or your local delivery depot in case the parcel was left there. If you’re still unable to locate it, please contact our support team with your order details and we’ll be happy to look into this further for you. You can reach us here: https://support.echelonfit.com/new Kind regards, Echelon Fitness
Joslyn B.
Posted
I never received the fit pass I paid for. When I go on the app I don’t have access to any classes
Response from Echelon Fitness· May 12, 2026
Hi Joslyn, I’m sorry to hear about the confusion here. We’ve checked the account and can see that your FitPass membership was purchased as an additional user under another account. At the moment, the membership has been assigned to the primary account holder rather than your profile, which is why you’re unable to access classes in the app. Our team can help get this corrected for you. Please contact us directly via https://support.echelonfit.com/new with the email address linked to your profile and we’ll work to have the membership reassigned as quickly as possible. We apologize for the inconvenience caused and appreciate you bringing this to our attention.
