Echelon FitnessReviews of echelonfit.com

Response from Echelon Fitness· Jul 10, 2024

Apologies for all the issues that you have been having. We do see you have now been assisted and as of now, the issue has been resolved.

Response from Echelon Fitness· May 20, 2024

Hello Laura, first want to apologize for the issues you have been having. Here are some steps that should help with your update issue. We also add a few months extra to your membership to make up for the time loss. Please try the following steps and let me know when you have done them and if the issue persists. 1. Press the power button until the "Power off" option pops up on the top-right corner in order to shut down the mounted tablet. 2. Press and hold the plus(+) volume up button. 3. Press the power button on the tablet down once, while continuing to hold the plus(+) volume up button. 4. The tablet will boot up into the 'Android Recovery Boot' menu. You can now release the plus(+) volume up button. 5. Use the plus(+) and minus(-) volume buttons to move the through the menu selection. 6. Choose 'Wipe Data/Factory Reset' from the menu. Press the power button on the tablet to Select 'Wipe Data/Factory Reset'. *NOTE* Some tablets' screens will turn off when making your selection in this menu. In order to avoid this, hold the power button over the selection on the menu until the selection is highlighted in green. Then, release the power button to make your selection without turning off the screen. 7. Once the 'Data Wipe/Factory Reset' is complete, choose 'Reboot System Now' again using the power button. 8. Connect to your Wi-Fi or Ethernet when prompted. 9. The app should prompt for an app update. *NOTE* If the app update fails to load, then hold the power button on the tablet until the Restart option comes up in the top-right corner to restart the tablet. Once it has restarted choose to update again. It should update the second time around. 10. If the app does not update, select remind me later, then go to More page and tap the bottom right corner five times until you see a pop-up mention "Please enter access code to exit the app" (you will hear clicking to know you are tapping in the correct spot). 11. Tap on the entry line and enter the code 1085 or 6174 if 1085 doesn't work, and press enter. 12. You will now tap on 'Network & Internet' 13. Tap on 'Advanced' at the bottom and tap on Private DNS 14. Now tap on 'Private DNS provider hostname' and enter tpdn.echelonfit.com 15. Tap 'Save' and then hold the power button down on the screen until you see 'Restart' populate in the top right corner and then select restart.(Do not just press the power button and put the screen into sleep mode, you must restart the screen) 16. You can now update the Echelon app 17. After the Echelon app has been updated you will need to power off the tablet and power it back on again 18. You should see a message to update your Tablet Firmware now. If you do not see one then you do not have one, go to step 19. 19. There is a gear/cog in the top right of the screen before login( on the wake your equipment page ) that you can tap on to switch DNS back. Switch the Private DNS to off. If it automatically take you to Who's working out today select sign out on the far right to get back to the wake your equipment page.