Echelon FitnessReviews of echelonfit.com

Absolutely the worst company to deal with. Do not buy anything from them. The equipment is such poor quality and their customer service department is not helpful what so ever. Stay away!!

Such a poor excuse for an exercise solution. If you’d asked me pre-2022 I’d have given 5 stars, couldn’t fault it. Had an issue with the bike, they replaced it. The classes were top quality too (no slight at the great instructors who are the only reason, literally only, reason I’m still a member). Then the penny pinching started - it might sound a little crazy but taking away songs we’ve heard of, we enjoy and we know for licence free music where it’s just background music. No songs, just noise that bares no relevance to the class. It’s now been in excess of 2 years of excuses. They don’t care about members it’s all about the bottom line. Just avoid it, pay the little bit extra and go to Peloton. I wish I had.

I purchased an Echelon EX5s bike to improve my fitness, but it has been a constant headache. The tablet is plagued with crashes, freezes, and failed updates, making the bike almost unusable. Echelon has refused to replace the faulty tablet, instead demanding endless videos and diagnostics – as if I’m a software developer or tester. This is not a finished product and should not be sold on the market. Buyers beware – I wish I had read the reviews before buying this product. This is not a Peloton alternative. If you want a reliable, hassle-free experience, look elsewhere. ****Update**** Hi Echelon Fit UK, Thank you for your response, but I must clarify a few points. I have already provided the requested information and videos multiple times, as confirmed in my previous messages. Repeatedly asking for the same information without reviewing the case history shows a lack of joined-up support. The issue has now been ongoing for over two months, and despite my cooperation, it remains unresolved. The troubleshooting steps suggested so far have not worked, and the problem continues to occur during both on-demand and live classes. I am simply asking for the faulty part to be replaced or repaired under the warranty you advertise. As for the reseller, while I purchased through ClearCycle, you have explicitly stated that Echelon provides the 12-month warranty and support. Deflecting responsibility at this stage is unhelpful and only adds to the frustration. I would still prefer a resolution – ideally a repair or replacement of the faulty part – rather than having to escalate this further.

If I could give 0, I would. Absolutely regret choosing echelon. Logs you out routinely and brutal to get back up and running. Hate it! Wish I had my money back to choose a different option

Bought a $3500 treadmill from them. Box came damaged. Purchased Feb 18th Upon setting up the unit the hardware kit was missing so the treadmill was pretty much useless at this point. I contacted support and they said they didn't have any hardware kits available and that they would have to send me a replacement. Fast forward its April 1st nothing was sent nothing was done. I don't even want to support this company anymore. I asking for them to pickup the defective unit and refund me as I will cannot support a company like this. Still pending a refund and all they say is pending higher management. Sick and tired of hearing their BS excuse. Do not purchase any echelon products, I repeat do not purchase any echelon products. I am based in Canada now they have to get their Canadian team involved been over a month + of I'll get a refund and the defective unit picked up. I normally never leave reviews but this is complete bs

UPDATE: 04/02/25 The money was finally refunded and hit our account. It took poor reviews and several social media messages to get this accomplished. The whole process of getting the refund and answers to close to 2 months. While I do appreciate the refund, this process is flawed and exhausting. ORIGINAL POST: Our treadmill arrived. Within 5 minutes of it running it had a terrible squeal from the side rails rubbing the belt. Fine, we added cardboard under the rails, no big deal. Next, a horrible thumping sounds as the belt would run at any speed; within another 5 minutes a rhythmic clicking sound began. We contacted customer service and worked with Viktoria, it began great, but then we were sent pictures and videos and were told we needed to perform maintenance on our end, then provide proof we had completed said maintenance. Fine, we did everything they asked and the treadmill still did not perform as expected nor did any of the maintenance resolve our issues. It is worth adding the pictures and videos she sent could be found in a variety of Reddit threads and WERE NOT EVEN OUR TREADMILL MODEL! I followed up with Viktoria, requested a return and instructions on our next steps...we were ghosted. Out of nowhere we received an email from HUB GROUP they would be picking up the treadmill on Echelon's behalf. The treadmill has now been back in Echelon's possession almost 3 weeks and we still do not have a refund. Called Customer Service and Viktoria said she will "escalate" but can not transfer me to anyone who can help me. DO NOT BUY FROM THEM

I hate my Echelon bike. I can't just get on it and ride. It needs to be paired with the app before you can have any resistance. That requires the bike to be turned on, and that should not be necessary. When I first got it, it would turn on and pair with the app. But now it will not turn on and I can't figure out how to turn it on.

I’ve waited weeks upon weeks to hear back from customer service about a broken speed sensor. It is obvious at this point they are waiting on my one year warranty to be up. I have reported them to the FTC and suggest others do as well.