ebooktripReviews of ebooktrip.com

Response from ebooktrip· Apr 17, 2024

Dear Chris, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern.

Response from ebooktrip· Apr 2, 2024

Dear Sabu Mathew We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. We appreciate your understanding in this matter and hope to serve you again in the future.

Response from ebooktrip· Mar 28, 2024

Dear ... We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team members can reach out and try to resolve your concern.

Response from ebooktrip· Mar 25, 2024

Dear Customer, We are sorry to hear about your negative experience, and appreciate you taking the time to share your concerns. Request you to kindly share the booking ID and contact details so that one of our team member can reach out and try to resolve your concern. We appreciate your understanding in this matter and hope to serve you again in the future.

Response from ebooktrip· Mar 4, 2024

Dear Milivoje Kuljanin We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare available for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. Thank you for your understanding, and we look forward to assisting you in resolving this matter.

Response from ebooktrip· Feb 29, 2024

Dear Gary Shoefield We are truly sorry to hear about your recent experience and the frustration you've faced regarding the flight prices. We understand how important it is to secure the best deal when booking a flight, and I appreciate you taking the time to bring this to our attention. We want to clarify that flight prices can fluctuate due to various factors, such as demand, availability, and the timing of the booking. While we strive to provide our customers with the best possible prices, there are instances when the prices may change, which can be disappointing. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. Thank you for your understanding, and we look forward to assisting you in resolving this matter.

Response from ebooktrip· Feb 24, 2024

Dear Phillip Housley, We sincerely apologize for the inconvenience caused to you and will ensure that we meet your expectations of quality and service. With regards to your query in particular, the promotional fare for your route was not available on that set of dates and we would also like to inform you that special fares are always subject to availability and get sold out very fast and the only option we are left with is to offer the next available fare for confirmed seats which can, sometimes, be considerably higher. Our goal is to ensure our customers have a positive experience, and we would like to work on a solution that can make things right for you. Please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025, so we can discuss this further and find a resolution that meets your expectations. We appreciate your understanding in this matter and hope to serve you again in the future.

Response from ebooktrip· Feb 21, 2024

Dear Mr Li, We sincerely apologize for the inconvenience caused to you. This is in regards to your refund request for the Booking ID: EB41680. As per your request, we did initiated the refund request with the airline but Airline do have a set procedure to reply to our Travel agency emails and requests. We can only send reminder emails regarding the same, which as our travel agency did follow. We cannot override the airline set policies. Once we had received the airline reply along with the refund reference number we did forwarded the same to you. We do understand your frustration due to the delay in response from our end. Unfortunately we had to follow the airline terms and conditions given to our Travel Agency. Our only goal is to ensure that our customers have a positive experience, and we would like to work on a best resolution that can make things right for you. So please feel free to reach out to us directly through [email protected] or call us on 1-800-404-0025. We appreciate your understanding and hope to serve you better in the future.