EandmoneyReviews of eandmoney.com

Disastrous app and most horrible service it offers Just snatches money Imagine to transfer my own money back to my bank account it doesn't even allow me to transfer the whole amount plus charges 5.49 aed each time! Literally a money snapper app Really regretted even opening an account with them! For international transactions same they have a very small amount limit and doesn't even reach the beneficiary immediately! Horrible app please don't use it Will definitely close down my account as literally lost my money only on transferring between my account! What a shame

E& is one of the worst bank I went to the atm to put money the money dosent show in my account and I call them they tell me it needs 5 work I don’t know why and they don’t give me reason I spoke with 5 different agents and they told me 5 days work and after 8 days my money was sent to my account

Really I have a very bad experience with E And Money and I advise all the people not to use it for transfer specially international because I have a transfer which is refunded three times with no reason explained by the E And Money customer service and it took 3 weeks and up till now not resolved although all my information are correct and I don’t exceed the limit of transfer and they cost me time and the fees of transfer and of the transfer fees back to my bank account and no compensation for me for these losses , They have no flexibility even with a manager

It tqkes too long to reach the beneficiary even if my own bank account, when there's a delay customer care does not why and where the delay , they give excuses , their colleagues deies them , as exceeding limit or the receiving bank is the reason Sometimes they refund the money without explanation and they take the transfer fees

Very bad app to send money. Our time get wasted on this. If we call support, nobody attends.

Very bad app holding your money and always i report what report this app better to closed than make problem to the people

I am very disappointed with the service from e& money. It has been over a month, and my issue is still not resolved. An amount of 100 AED that should have been credited to my account is still missing, with no proper explanation. I have contacted customer support several times and requested to speak with a responsible person. I was promised that a supervisor would call me back, but I have not received any response. This lack of follow-up and accountability is extremely frustrating. I hope they take immediate action to investigate this issue and release my 100 AED without any further delay.

I am extremely disappointed with the poor service and lack of accountability from e&money. On April 9, I transferred money to my nephew, but since he does not have an account, the amount was supposed to be automatically refunded back to my wallet. Although I received confirmation via SMS and email, the amount has still not been credited back to my account. I raised a complaint (Reference No: 66002639) and was assured that the issue would be resolved within 5 working days. However, it has now been over a week, and there is no resolution. I have contacted multiple customer support agents via calls and chat through the e&money app. Unfortunately, every agent keeps repeating the same scripted response — “your case has been escalated to the concerned team” — but no actual action has been taken. What is even more frustrating is the false promises made by your agents. One agent, Ahmed, assured me that the issue would be resolved by April 16, but nothing has happened. Today, when I contacted another agent, Kareem, I received the same repetitive and unhelpful responses. He kept asking the same questions instead of addressing my concern, which clearly shows a lack of professionalism and proper case handling. This experience has been extremely stressful and disappointing. It feels like no one is taking responsibility, and there is no transparency or urgency in resolving customer issues. I request immediate action on this matter and a clear update on when my money will be refunded. If this is not resolved urgently, I will be forced to escalate this complaint further through regulatory authorities and public platforms. This level of service is unacceptable