Duluth TradingReviews of duluthtrading.com

This company is a mess. Literally no customer service other than ai chat. They are making me pay return cost for their mistake. Late items, no ability to cancel due to lateness. Do not buy from them. You'll regret it

I ordered a wool jacket for myself and a sweater for my wife. The fit was quite loose. My jacket has wool facade on the outside and synthetic material on the inside with something like a plastic garbage bag liner in between. I could use it as an all-weather portable sauna. All in all, I think I paid way too much for what I got. I will not be making further purchases with Duluth. Please do your research before buying things based on perception. A lot of times perceptions are based on marketing.

Disappointed they don't make small sizes at all for women. Missing 24/25 completely from inventory. A shame.

Your merchandise does not come with a packing slip or return label enclosed with your order. So if you want to return something or exchange something, you have to have a printer because they want you to print out the label and print out a packing slip to put inside of the package and then you have to return it. It cost $7.95? to return a package And you can’t pack multiple orders in one box each one has to be separate. Most companies at least send a list of items purchased with the package received and a return label. I won’t be dealing with Duluth anymore.

Returns…It can probably take you days to speak to someone if you cannot print out your return label. Or if you’re interrupted in the middle of a return it will take you hours to get in touch with a customer service representative. Cheap, cheap, cheap company, as far as hiring enough company representatives, if you ever have to contact them for any reason. I HAVE BEEN ON HOLD NOW FOR OVER AN HOUR!

WTF is wrong with your company? Your product is decent. I have purchased quite a bit. Simply to get a FEDEX tracking number for my latest order via chat, email, or telephone is absolutely frustrating. Its a freaking tracking number!!!! the number on my order status on your website only shows the last 4 numbers. All of your schtick isnt working for me. Do Freaking Better!!!

Ordered underwear from Duluth on 12/23/24. Received email the next day station label created, awaiting carrier. Contacted Duluth on 1/6/25 to check status as it still showed not picked up by carrier. They put in a replacement order and emailed me a return shipping label for "when the original order arrives". Still no original order and no replacement order. Then received a form letter from the 'CEO' apologizing for the poor service and how much better Duluth was going to be, It went to all customers, I'm not special. I called today to request a refund since nothing showed in transit. Escalated to a 'manager' when was told the same thing, they are on the way. Explained to the manger my situation and requested a refund. First was told, the same, on the way, when stated I still wanted a refund and if they showed, I would send them back. Said she couldn't do this, then later said, " I could give you the refund today, but you'd have to go through the hassle of sending them back. I said ok, I have a label already. Then it was" NO, I can't do a refund, you misunderstood." Got online and found there are multiple complaining of the very same thing. I.m out $75, but the CEO of Duluth send me a form letter, along with thousand more to customers without their merchandise, Does the term 'Class-Action" come to mind? I plan on taking the $250--$300 I've spent with them since before and after Christmas back to the local store for a refund and take my clothing needs elsewhere.

I placed two orders on December 30th totaling nearly $200. Both orders were immediately charged to my credit card. Since then, I have received absolutely no correspondence from Duluth. I've checked both orders several times - both were waiting to be packed until today, 1/8, when they were both cancelled. Again, I received no notice of this - Duluth has simply erased them. I have received no refund and now need to initiate multiple credit card chargebacks. According to the many other reviews, this is Duluth's new standard of operation. I'll never be ordering from them again.