Duluth TradingReviews of duluthtrading.com

Placed two orders from Canada, 5 weeks later one order has arrived with $ 40 customs duty owed and they are just now advising me that the second order had an out of stock item so nothing has shipped. Their shipping to Canada takes too long, they want you to wait 15 minutes in the queue if you call in to inquire, and they can't figure out what duty to charge. So no, their mail order performance to Canada is not acceptable and should not be undertaken.

Terrible customer service and mediocre clothing. Don't waste your time or money. All returns are $8 and the clothes fit weird, so you'll probably want to return them. Also the fabric feels cheap for how much it costs.

The pants aren't the right size.shipping was fast. Returns not so many easy I bought 2 pants and they came smaller than the normal size.i returned. And it took almost a month to get my money back and the charge me 7.99 the for returned pant so I paid 16 dollars for nothing. I hope they get broke.

Worst experience ever. Spent 200 bucks on 2 pair of pants as a birthday gift. They have shipped the item twice and still nothing. Even paid 25 dollars on 2 day shipping. Only answer i can get is your package is on its way. Tracking number says carrier does not have package. Poor customer service. Will not order from Duluth again.

I ordered a pair of overalls on sale for $45. After two weeks and no shipping notification, I contacted them and was told my order was canceled due to them selling out with no idea when they would restock. Less than 24 hrs after I received this information I got an email advertising another "sale" where the same overalls, same size, which supposedly were "sold out" were now $60. Again, I messaged support, asking why I'd been given incorrect information, pointing out this was fraud. They took several days to respond, but stated if I called a particular number, they'd put a note on my account and I could get the overalls for the original sale price. When I called, however, I was told the overalls were (shocker) sold out, even though I could find them and add them to my cart full price online. I reached out to email support again, they said they would put a note on my account so that I could get a different color pair for the same price but I had to call the number again. I called yet again. I was told they could not honor the original price for any other pair and the original pair was still sold out and I was given misinformation from email support. I could now purchase a pair for $90. I reached out again to email support asking for someone to please help me, which they have ignored. I have now wasted around 2 hours of time trying to get Duluth to honor a sale they made to me. Ridiculous. Happy to share screenshots of all this correspondence with anyone interested.

Good products but way overpriced. They like to use the USPS for shipping. It takes forever to receive an order; you cannot track it. It averaged 10 to 14 days to finally receive orders. Customer service is pleasant but unable to resolve issues. Love their stuff but will not order online from DTC again.

Duluth trading has good but way over priced items. Do not trust their choices for delivery vendors. Explore other options for your needs.

Their online store is a scam. I placed an order. It was supposed to be delivered in 10 days. I get an update 2 days later saying it was delivered. It was not. The post office didn't receive it. Pitney Bowes lost it and just marked it as delivered. When I contacted Duluth, the only option to fix it was to pay for another order. I said no but they did it anyway. They charged me twice for an order I never received. Complete scam.