DropReviews of drop.com

My experience couldn't be more positive and satisfying. Always felt that I was dealing with another human kind. Thanks a lot.

Bought a pair of headphones that were great but unfortunately got an issue after 1+ year of daily usage, after contacting them they offered me a full refund and didn't ask me to return the product.

I ordered a pair of JVC earphones from Drop.com but probably received a lemon that had issues with Bluetooth pairing. Their customer service was very quick to react, so I had my money back. The communication was excellent, super friendly and efficient. I'll be definitely buying more from Drop, knowing that I am covered in case of any issues.

I received an item that had a small defect. They promptly replied to my email and sent a replacement item at no cost to me. Fantastic experience!

Good products and great after sale service!

great customer support.

I was disappointed with the product[hd6xx], but I was moved by the supporter's help. I appreciate their attentiveness and kindness.

I recently purchase a $200 dollar keyboard from their website as a first time buyer. The keyboard was taken and caught on video. I reached out to their CS team and within 20 minutes they let me know they had sent a replacement, though another parcel service, with faster shipping. I hadn’t even sent the video yet! Quick, and professional. I was very worried it was going to be a huge hassle to get the situation figured out and it was almost as smooth as purchasing an item. Because of how quickly and professionally they helped I quickly purchase a $90 keycap set. A few days later that goes on sale by $53 dollars. I reached out hoping for a price adjustment and without question (again within a few minutes) they notified me that they credited my original payment method and would do so with any purchase made within the last $45 days. I rarely reach out to customer service but they has to be the best experience I’ve ever had. I will be shopping here until something changes.