Drivo Rent A CarReviews of drivo.com

I rented from them a midsize car for four days. My one star review is based on: poor customer service, long wait for check-out, unfriendly clerk, car in poor condition, hidden fees not noted on the website. Really shady business. The advertised price is NOT what you pay at check out. The rental location is in a remote spot so you are kind of trapped and have to agree.

Rude people and bad customer service. This place is to avoid! The price of the rental cars is basically the same than anywhere else but the quality of the car is bad compared to other places. This place looks like a ghetto rental place in the middle of Turkey or Algeria, managed by the local mafia. They will try to sell you their coverage and insist. The worst for me is that I had to drop the car because I happened to have to work all day at the airport. So I parked it on their parking lot, on the side. My mistake was to not tell them and jump in the shuttle which was about to leave. The manager closed my contract, without telling me, and when I came back in the evening, they refused to give me back the car for the 2 additonal days I had paid for, didn't propose any spare solution, I couldn't even rent another car. Even if my rental car was still parked where I had left it, with the tank full of gas... I gave back the car key and had to take an Uber to Hertz where nice people received me and a nice car was waiting for me, and at the same price. I paid 3 days and used only one. I admit I was in the wrong parking the car without telling so, but Drivo manager could have done something, I am the customer and he is the renter. Avoid this crappy place with bad customer service and rude people.

This company is the worst I have ever had the displeasure to work with. Unfortunately, I was involved in an accident and this company left me stranded in a remote part of Maine. I was literally told I was on my own. I had to pay $140 for a taxi ride to get to Bangor to get help. Now I am dealing with insurance and they are charging over $500 for the administration alone. My insurance company tells me that is more than 5 times the average and is usually waived by the rental company, but not Drivo. The car had high mileage on it and the fuel tank was not full when I got it. In general, this company is the worst. I would give them zero stars if I could. STAY AWAY!!!!!!!!

If I could give a zero, I would without hesitation. Don't let the low prices fool you! If you ever see this company listed as an option choose any other option but them. They have terrible customer service and provide cars that they know aren't in good condition and pass the responsibility on to customers! The car I rented had bad, worn tires on it. The tire unraveled on the expressway almost causing me to have an accident. When I contacted the facility, they didn't even call me back for 5 days. They charged me a deductible and an extra cost for a tire! When the manager called back his tone was very dismissive and behaved as if I was wasting his time. Run far away from Drivo - especially the location near JFK Airport - SOUTH OZONE PARK, NY!!!!

We rented four cars over the summer. Fox Rent-A-Car (alias Drivo) was the only company that: a. required we add insurance, despite the fact that we were fully covered through our credit card because we had international licenses. Add one hundred dollars to their "bargain" price. b. charged $25 so both my husband and I could drive the car c. charged an additional $6.95 a day if we used a toll road d. sent us an unitemized receipt for $175 they took out of our deposit. I assume it was for the tolls and the aforementioned surcharges, but who knows if it is accurate. All of these charges came to an additional $300 over the advertised cost. e. We waited 45 minutes to be waited on even though we were the next in line, and there is no public bathroom. I used the staff bathroom without permission. The car was clean and comfortable. That's what the star is for. Run, do not walk, from this company.

We rented a car on priceline from ACE rent a car in Newark, NJ (which is operated by Drivo). It was a corporate trip, so the rental was made online with the owners credit card, but I was listed as the driver. Once we arrived, they would not honor the rental because the credit card used to pay did not match the name of the driver. We were both present, and showed the credit card as well as both of our IDs, and even offered to change the cc to one in my name. The only way they said we could resolve the issue was to buy their insurance for $350 and somehow that would resolve the name differences. It was a total scam to get people to sign up for their insurance. When we were leaving we saw another couple, husband and wife, dealing with the same issue and again were told the only way they could keep the reservation was to purchase their insurance package. The managers closing remark to us was "That's unfortunate for YOU, not for ME"!!!

Low price, low quality service. It was my second time renting from Ace Car Rentals at JFK and it’s the last time. First of all, i called for a shuttle and didn’t get through to anyone. I waited for almost an hr and no shuttle, so I took Uber. Got to the site and no one acknowledged the customers for half an hr, but employees were in n out of the office building. Finally someone took their blinkers off, and told us to wait to be called (which we were already doing). I peaked in the the front office door and 2 dudes were just chilling. An hr already passed, before I was called inside. I had prepaid for my car(3days), so I expected a smooth process. Dude offered insurance?($130), I told him I already have my own. Dude insisted that I take their insurance, which have never happened before. I vehemently rejected Ace’s insurance because I already have mine and it was very high cost. He persisted to offer a lower priced insurance, I irritatingly told him I don’t want your darn insurance. He smirked and still offered me a much lower insurance ($6/day). By then I was stressed out and angry. I said, “dude you really trying to take my money, just take whatever so I can get outta here.” Then he told me that they had to hold $500 on my debit card. That was ridiculous; I never had more than $200 held from my debit card at the other car rentals. I offered to switch to my credit card, he said it had to be from the card I used to prepay. Almost 2 hrs total I was there… Got outside to get my car and the car had all kinda scratches on the hood….. Ace is horrible. I don’t recommend renting cars with them. Pay the extra few dollars at the other car rental companies

They are the worst DO NOT USE THEIR SERVICES, THEY ARE A SET OF THIEFS...I DID NOT RECEIVED BACK MY $200 DEPOSIT