Drivo Rent A CarReviews of drivo.com

I made reservations on line when I got there didn't have car I reserved then they said they would give me upgrade but I had to pay 20$ and I had pay for it already then they if I went to different state I would get charged extra charges terrible company ace rental is not the place to be don't go there stay away.

fee daily jump from $85 to $145 !!!!???? never again

Extremely Disappointing Experience – Unjust Damage Charges and Poor Communication I rented a Toyota Corolla from this company on May 15, 2025, and returned it early the next morning in the same condition, with a full gas tank. A few days later, I was shocked to receive a $200 damage charge for scratches that were clearly pre-existing. Even worse, I later received an email from a third-party claims company demanding $2,824.76 for the same damage. I immediately disputed the charge, providing time- and location-stamped photos showing that the scratches were present when I picked up the car. The company only provided photos taken after the return. Strangely, they did not include any photos from the time of pick-up that show the sides of the car—making it impossible to compare or verify the vehicle’s condition using their own documentation. I also noted that their inspection didn’t take place until over 16 hours after the car was returned, which raises serious concerns about how they handle damage claims. Despite my detailed dispute and clear evidence, I received no reply—just a much larger bill from a different company. The lack of transparency, delayed inspection process, and refusal to acknowledge evidence is deeply frustrating and feels deceptive. I should not be held responsible for damage I didn’t cause, and certainly not ignored after raising valid concerns. I strongly urge others to take your own detailed photos and be extremely cautious when renting from this company.

The uffle experience.... I arrived to the La Guardia Terminal A , calle then for shuttle transportation, wait 15 minutes, nobody show up for pick up. Then call back, they put me on hold, and at the same time a driver from Enterprise (competitors) offered himself to take me to their location. He was my shuttle transportation, not Drivo or ACE Car Rental. At my arrival their greeting -welcome message was that my car reservation will take 30-40 minutes because they do have cars ready because of the high demand... So I booked a car reservation for a car that was not available. That's poor service and lying to customers.

The rudeness from almost everyone in the pickup area for the vehicle was the most unprofessional service I have ever experienced in a car rental facility. Getting to the tram to get picked up took at least 45 minutes to pick up itself took another 30 minutes, and by the time I drove away I was in the car rental facility at least 1 hour. The absolute worst! If there was an option for zero Stars that would be even better!

Everything from pickup at airport until rental many hidden fees only one person to service waited over 49 minutes on line for rental to go back & forth about why declining insurance unprofessional NEVER again

Worst rental car company ever! They overcharge customers and they make you buy coverage even if you are already insured. Their employees are mannerless and make fun of customers in their native language, does racial comments as well. Big No No!

Scam artist they charged me for insurance fees that I did not elect they will not reimburse them they insist that I accepted it and I definitely did not because I have great car insurance it’s not necessary. Stay away!!!!