dreamrooma.comReviews of dreamrooma.com

Decoration & Interior

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3.2

Average

160 reviews

dreamrooma.com3.2Average

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About dreamrooma.com

Dreamrooma is a team that develops rug/ carpet, quilt, blanket products to bring unique designs with high quality to customers.At Dreamrooma, we care about the real experience our customers get. We are constantly improving models and supporting customers together.Refreshing the customer’s room space is the driving force for us to improve every day.Our Mission: Provide the most beautifully designed and quality products to customersOur Vision: Leading brand when customers want products with beautiful designs (rug/ carpet) with high quality.

dreamrooma.com (dreamrooma.com) has 160 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.

Website: dreamrooma.com
Category: Decoration & Interior
Listed on Rated Honest: 2026

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Momma B.

Posted Jan 3, 2024

I don't recommend this company

Update: I was contacted by the company, but not to help fix the problem or offer good customer service. It was for me to leave a 4 or 5 star review, if the give me $40 (30% of what i paid). That ticked me off. This wasn't a bad experience in a restaurant, it was a gift for my child, that I was excited about, and completely let down. I would have adjusted my rating had I received a genuine email wanting to help. That would have been based on customer service at that point. But, that didn't happen, only tried to buy a rating. When the product you ordered and spent a whole lot more money on, does not arrive in the time frame promised, that's bad business. It sat in NY for nearly 2 weeks before actually shipping to me. And, you do not get any form of update that your product won't arrive in time. Doesn't make it better that my kid didn't like the rug and it's now folded and sitting. I've no idea what to do with it. I can't even return it. That ticks me off more. The quality is not good. It feels like a kitchen memory foam mat that you put in front of your sink, but thinner. My review would be better if the company actually excepted returns when their product did not meet expectations, and stood by their product. Can't even resell it for anything close to what I paid. Read the fine print on everything before purchasing and read the negative reviews. I swear the positive ones were not real.

Response from dreamrooma.com· Feb 1, 2024

We sincerely apologize for any inconvenience caused by our product's quality or delivery. We want to inform you that we have already responded to your email and tried to provide the best solution that we could. Kindly take a moment to check your email for our response and proposed resolution. Thank you for reaching out to us, and we appreciate your patience and cooperation. Your response means a lot to us and we will try our best to improve our product and service's quality in the future.

About dreamrooma.com

dreamrooma.com (dreamrooma.com) has 160 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.

Website: dreamrooma.com
Category: Decoration & Interior
Listed on Rated Honest: 2026